Donor Services Associate

November 2, 2018
Silver Spring, Maryland
Job Type


About the Greater Washington Community Foundation

The Greater Washington Community Foundation (formerly the Community Foundation for the National Capital Region) was established in 1973 to strengthen the Washington metropolitan region by encouraging and supporting effective giving and providing leadership on critical issues in our community. The Community Foundation houses charitable giving funds established by individuals, families, and businesses in our region, providing the trusted services and community knowledge to help donors make the difference they want to make in our communities. The Community Foundation has assets of nearly $350 million and last year awarded more than $96 million in grants to nonprofit organizations in the region and beyond.


Position Overview:

The Donor Services Associate provides exceptional customer service to prospective, new, and existing Community Foundation fund holders in Montgomery County, Maryland as well as donors to our community leadership initiatives.  Additionally, this position serves as the donors’ liaison to the Finance, Communications, Community Leadership teams as well as the other arms of the Development & Philanthropic Engagement department.  The ideal candidate will be able to provide friendly customer service, demonstrates high-attention to detail, shows quick but thorough follow-through, and is able to juggle multiple projects with competing deadlines.  This position is essential to facilitating the giving of our donors so that they can make an impact on the causes they care about most and, when possible, team up with The Community Foundation to make a deep impact on pressing local issues.

Job Responsibilities:

  • Provide excellent customer service to and follow-up support on account management for Montgomery County donors to both facilitate their replenishment giving into their funds as well as grants out to nonprofits.  Daily tasks include technical assistance on Donor Central and drafting materials to provide giving guidance (at the instruction of the Executive Director).
  • Assist donors with grants processing, reaching out when necessary to clarify information about grant recommendations, alerting the Grants department of special instructions, etc.
  • Act as primary staff contact for sponsored program funds.
  • Support planning and oversee logistics around special events (at least 4-6 annually) for donors to learn more about community needs and best practices that can deepen the impact of their philanthropy.
  • Track and coordinate with the finance team around replenishment gifts so that they are booked and acknowledged quickly and properly.
  • Serve as the liaison with the finance team to ensure speedy and accurate setup of all new funds and receipt of establishing gifts.
  • Support the MC Executive Director and Donor Services Officer on follow-up activities to leverage the knowledge, connections, and outreach of the CFMC Advisory Board around our development, donor engagement, and community leadership work.
  • Assist in the grantmaking processes for the Montgomery County focused leadership funds: Sharing Montgomery and Neighbors in Need Montgomery.
  • Assist the MC Executive Director and Project Director of the Children’s Opportunity Fund (COF) as needed around reporting, visibility, and special events related to the COF.
  • Process check requests and other mail related to the MC office.
  • Maintain appropriate FIMS records and email distribution lists.


  • Undergraduate degree in liberal arts, business or other relevant disciplines.
  • 1-2 years of relationship management, stewardship, and cultivation, and/or service related experience with a focus on providing services to individual donors. Proven experience in fundraising, including face‐to‐face solicitations, and strategic relationship management.
  • Excellent verbal and written communications skills.
  • Exemplary ability to work collaboratively and to build and maintain interdepartmental relationships.
  • Knowledge of the Washington, DC metropolitan and specifically the Montgomery County nonprofit landscape
  • Knowledge of DC region philanthropic community and civic organizations.
  • Exceptional project management skills.
  • Knowledge of and familiarity with database systems and an understanding of how data is used in planning and evaluating project objectives and measuring impact.
  • Must be able to synthesize and translate technical content (financial, programmatic, and investment related) to donors, professional advisors, and prospects.
  • Ability to work as part of a large team, balancing local and regional goals/efforts.

Salary and Benefits:

Salary commensurate with experience and qualifications. The company pays health, vision, dental, disability and life insurance for the employee only. Retirement plan with employer match, and paid time off including eleven paid holidays.

How To Apply

Please submit a resume, a cover letter with salary requirements, and forward to:

The Greater Washington Community Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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