Dispatch Transportation Coordinator

Full job description

Dispatchers are an important part of the Big Star Transit Rider experience. The Dispatchers perform specialized duties to ensure all riders are properly dispatched to Owner-Operators.

Description:

• Maintain a workstyle consistent with the company values: Entrepreneurship Spirit, Quality, Collaboration, Safety, Heart
• Monitors computerized dispatch system and telephones to meet provision of service for quality and performance
• Responsible for influencing positive vehicle operator morale and quality customer service
• Monitors vehicle operator trip performances using computer aided dispatch system to ensure 100% on time compliance with scheduled appointment times
• Monitors systems messaging to ensure timely processing of operator service requests such as No Loads and Cancellation
• Assigns and reassigns trips to vehicle operators to maintain productive and on time service for both the vehicle operator and the riding customer
• Assigns back-up personnel and additional non-dedicated vehicle capacity upon demonstrated need
• Participates in analysis and review of operating performance
• Ability to remain calm and effective under heavy workloads and in emergency situations
• Exercise good judgment in emergency situations, determine priorities of emergencies, and obtain and act on information quickly and accurately in emergency situations
• Knowledge of methods and techniques for providing telephone customer service in a dispatch environment
• Knowledge of methods and techniques for providing NEMT dispatch services
• Ensures daily closeout of all rides with proper status and coding for invoicing
• Provides services in accordance with employee handbook, company policies, procedures, protocols, guidelines, directives and standards
• Perform other duties as assigned

Requirements:

• High School Diploma or GED
• Prior 1-3 years of experience dispatching in an NEMT or Paratransit environment

Language Skills:

• Proficient written and verbal communication
• Ability to read and comprehend instructions, correspondence and memos
• Effectively present information in one-on-one and small group situations to customers, clients and other cross-functional groups

Technical Experience:

• Ability to learn and effectively use dispatch software

Prefer:

• Microsoft Suite
• Microsoft Teams

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed