Description
Position Summary:
The Specialist, Social Purpose Real Estate is a member of the Real Estate and Operations Team at Tides. This role builds and executes on Tides’ expertise around the development and management of social purpose real estate and leveraging real estate as a tool for social and philanthropic impact. The Specialist, Social Purpose Real Estate provides regular operational support for corporate-sponsored and/or client-owned community spaces throughout the Bay Area and supports the coordination and delivery of integrated real estate solutions within all Tides’ client segments. The position also provides other support around collaborative opportunities and nonprofit workspace to the department as needed.
For community spaces, the role will build and maintain strong relationships with new and existing clients, ensure fulfillment of contracts, and serve as a point of contact for the daily space operations, in close collaboration with Tides, Tides’ clients, and onsite teams/vendors, including: coordination of events, programming, and coworking as well as the support of users of each space.
This position is responsible for working closely with the Real Estate and Operations team and Tides’ other client-facing service teams to provide exceptional and proactive administrative support to deliver an unsurpassed client experience with creative real estate solutions within each client segment at Tides.
This is an exempt position. Exempt employees are expected to work the appropriate and necessary time to complete assignments and tasks on schedule.
This position is based out of our San Francisco office, but requires regular local travel to client sites in the Bay Area. Additional travel outside of Bay Area as needed.
Essential Duties and Responsibilities:
Corporate Social Purpose Real Estate (SPRE)/”Community Spaces” Operational Support
- Monitor scopes of work and track and execute on deliverables
- Escalate issues to Tides and client’s teams when necessary
- Monitor and support all user-facing technical and practical processes and recommend improvements/solutions as needed
- Be physically present in partners’ spaces on a regular basis to stay abreast with specific user needs, evolving requirements and priorities of users/clients; build relationships with external partners and members of the community spaces for continued service improvements
- Pilot new software/processes and communicate new process changes appropriately to users and stakeholders
- Assist Advisor, Social Purpose Real Estate in evaluating effectiveness and impact, and communicate outcomes to Tides’ team and clients
- Provide coverage/arrange additional staffing, as needed
- Other tasks as needed to ensure smooth daily operations
Social Purpose Real Estate (SPRE) Segment Integration & Execution
- Work alongside corporate, philanthropy, and social venture-facing teams to coordinate real estate support and/or solutions to existing clients in all segments
- Activate and facilitate collaborative efforts and projects within department to build shared expertise around social purpose real estate operation and management.
General Tides Support
- Participate in task forces and working groups, as appropriate/as assigned.
- Assist the SF team with daily activities such as mail/bank runs, front desk coverage, cleaning/room flips, and special projects as needed.
- Other duties as assigned.
Knowledge, Skills and Abilities:
- Four-year college degree or demonstrated project management experience
- Experience in supporting events & programming logistics from initial inception through final execution
- Knowledgeable or intensely curious about the future of real estate development, facilities operations, community development, and/or the future of nonprofit workspaces
- Strong aptitude to see and manage varied projects and effectively coordinate across projects to ensure synergies are leveraged and projects are not dropped
- Excellent interpersonal and written communication skills
- Comfort and familiarity with technology with a user-experience mindset
- Attention to detail and a dedication to accuracy
- Advanced Word, Excel, PowerPoint, Outlook, Salesforce and internet skills essential
- Customer-service orientation, an expert in client relationship management and empathic to client needs and goals
- Resourceful, proactive, reliable, trustworthy, and assertive when necessary
- Extremely organized and highly adaptable, dependability, accountability, self-awareness, empathy
- High level of professionalism and confidentiality
- Ability to manage multiple projects and follow-through in a timely manner
Competencies:
Community Focus: Is passionate about delivering world-class customer support, seeks to understand stakeholders’ needs through feedback, balancing the needs of customers, employees, and Tides in business decision-making. Has (or can quickly obtain) an understanding of the priorities, external trends, and internal team dynamics that drive decision-making. Maintains a commitment to equity principles.
Communication: Can understand and communicate information in a variety of formats, including via quantitative, verbal, and visual means, and can seamlessly translate between them as necessary.
Cultivating relationships: Can establish strong relationships across levels, teams, and departments and has the ability to work cross-functionally to deliver results.
Dealing with ambiguity: Accepts challenges with imperfect information. Works to always get more clarity and is an open and transparent communicator about what is known and not known.
Business acumen - Ability to understand and translate financial, business, and operational concepts and ideas into actionable requirements for operations-focused teams and can lead operations-related discussions for business teams. Embraces evaluation and data-informed decision making.
Strategic thinking – A creative thinker who easily consumes a large amount of information, considers the merits of numerous alternatives, frames known and unknown risks, and can predict changes several steps in advance. Considers new developments and best practices in decision making.
Negotiations - Skilled at influencing others to achieve mutually-beneficial outcomes that align the interests of all parties.
Project management – From inception to completion, prioritizes multiple projects, tasks and deadlines in a fast-paced environment working with diverse stakeholders, ensuring timely follow-through and delivery. Carefully documents work, including creating guidelines and standards. Strives for continuous process improvement.
Application Instructions:
Please submit a resume and a thoughtful cover letter online. Your cover letter should express your interest in working for Tides and your qualifications for the role. You may also share your detailed LinkedIn profile with us. Tides is an Equal Opportunity employer. We value diversity and inclusion and we look forward to reviewing applications from all who are qualified to apply.
Equal Employment Opportunity:
Tides is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.
Applicants with Disabilities:
Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. If you seek an accommodation, please advise in writing at the time you apply.