Program Director- Dore Urgent Care Clinic

Progress Foundation
December 8, 2017
San Francisco, CA
Job Type


Program Director

Dore Urgent Care Clinic (DUCC)

Progress Foundation is a non-profit behavioral health provider that contracts with the City and County of San Francisco, Napa County, and the Sonoma Counties to provide residential treatment and supported housing alternatives to psychiatric institutionalization. The agency provides services through twelve licensed treatment settings and an Urgent Care Clinic, along with supported housing services in apartments and federally funded HUD buildings throughout San Francisco. Progress also operates two licensed treatment settings in Napa, along with supported housing services in apartments and a HUD building, and three licensed treatment setting in Santa Rosa.

Progress Foundation offers a flexible work environment and a competitive compensation and benefit package including medical, dental, vision, sick, vacation time off and retirement along with voluntary benefit selection.


The Program Director is the clinical and administrative team leader of the Dore Urgent Care Clinic, primary responsibility is to manage and directly supervise the work flow of the Clinic, a community based crisis intervention and assessment center. This includes ensuring that all services are consistent with the Progress Foundation philosophy of Social Rehabilitation. The Program Director oversees the day to day functions of the clinic and is responsible for ensuring that DUCC staff works as a connected and cohesive unit in order to effectively respond to the needs of a diverse client population in distress. This role requires a high energy cross functional project manager, team builder and staff leader with a strong clinical background and excellent communication, crisis management and investigative skills. DUCC is unique in the San Francisco Behavioral Health community. The client centered program continues to evolve in a positive way and strives to provide the community, particularly the economically disadvantaged and vulnerable residents of San Francisco, with crisis intervention that is effective, culturally competent, and compassionate.

The Program Director ensures that the regulatory components of the DUCC program are well integrated and operated in a manner that is consistent with prevailing standards of psychiatric and medical care, with applicable Federal, State, City and County laws and regulations, and with Progress Foundation policies and procedures.

In addition, the Program Director is responsible for assisting in personnel operations, supervision and coaching, developing and maintaining effective relationships with clients, support people, and with the community, and for the comfort, safety, non-institutional ambiance, and overall physical condition of the facility environment. The Program Director may also be required to participate in community trainings like the CBHS 5150 training.

The Program Director must work in conjunction with the leadership of the adjoining Crisis Residential Treatment Program, Dore House, as well as the other Acute Diversion Units and Residential Treatment programs. The DUCC provides clinical support and intervention and is consistently and efficiently linked with those programs in order to achieve continuity of care.

Minimum Qualifications

  • Valid and current California license as a Psychologist, Nurse Practitioner, Registered Nurse, LCSW, or LMFT
  • Minimum 3 years experience in a crisis mental health setting
  • Minimum 3 years’ experience in clinic management, staff supervision, scheduling, and budgeting
  • Must have or develop knowledge of Social rehabilitation philosophy and mental health recovery models
  • Must be able to communicate effectively with medical and mental health staff, clients, family members and providers both orally and in writing.
  • Must be able to work effectively on computers and computer based information systems
  • Must comply with the Progress Foundation code of ethics.Progress Foundation is an equal opportunity employer committed to a diverse workforce. Bilingual/bicultural, people of color, women, individuals with personal experience as consumers of mental health services and people with disabilities are strongly encouraged to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records. Employment is contingent upon meeting the above minimum qualifications and verification of previous employment and education.


How To Apply

Please apply via our website:

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