Program Manager / Family Coach

Jeremiah Program
June 25, 2020
Boston, MA
Job Type
Contact Name (not public)
Emily Silbernagel


The Role

The Program Manager role, or Family Coach as it's called internally within the Jeremiah Program, is responsible for coaching Jeremiah Program participants in support of their achievement of self-reliance, improved life skills, family goal planning, and personal empowerment. Responsibilities include: providing the primary source of support and encouragement, tracking the participants’ progress toward education, family and employment goals, resource referral, crisis intervention, and data collection.

Key Responsibilities

The Program Manager / Family Coach is responsible for representing the two-generation mission of the program and working directly with participants at the JP-Boston campus.

Key responsibilities include the following:


  • Co-develop individual goal plans for participants to provoke self-discovery and personal growth; engage in goal setting and meaningful action.
  • Coach participants by encouraging self-responsibility, promoting alignment between their personal values and actions and generating innovative solutions using empowerment techniques.
  • Coach participants to progress in their life skill development and achieve goals by providing support, crisis intervention, guidance, and resource referral.

Program Operations

  • Work closely with the Family Services Manager to ensure programs are implemented and outcomes are achieved.
  • Support community partnerships and events.
  • Ensure implementation of program policies and processes, tracking participant progress and outcomes and providing redirection and follow-up where applicable.
  • Provide staff presence and leadership during Life Skills evening or weekend programming and other times as assigned.
  • Assist in planning Graduation and other participant events.


  • Maintain professional conduct at all times, in conjunction with The Jeremiah Program mission, and contribute to the inclusive and safe learning environment for the community.
  • Handle sensitive information in a confidential manner.
  • All Jeremiah Program employees are mandated reporters and are legally required to ensure a report is made when abuse is observed or suspected.


Professional Experience/Qualifications

The Program Manager / Family Coach must believe in and be a passionate advocate for JP’s mission and values. They must possess and deep desire to support families and grow professionally. A qualified applicant will demonstrate the qualifications below.


  • Compassionate and Supportive- You are, first and foremost, kind and uplifting. You take your clients’ struggles seriously, no matter how small or insignificant they may seem. You have an incredible ability to walk a mile in your client’s shoes yet retain enough distance to see the big picture and offer guidance and direction.
  • Problem Solver- Problems may arrive by the dozen on any given day and you bring multiple talents to finding solutions, serving as a researcher, interviewer, advocate, and strategist. You work collaboratively, creatively, and with curiosity to craft solutions.
  • Ethical Standards– you uphold the highest principles and standards and adhere to laws of patient privacy and confidentiality like the Health Insurance Portability and Accountability Act (HIPAA). You understand the difference between client privacy, confidentiality, and privileged communication and stay current on professional standards and regulations.
  • Organization and Coordination- You have the ability to successfully manage and prioritize the logistical aspects of the job so you can maximize the amount of time you’ll have on your schedule to provide meaningful services to your clients. You are able to coordinate communication and action among multiple parties.
  • Demonstrates Empathy without Compromising Boundaries– You are empathetic by nature, yet you also maintain the capacity to set boundaries and accept the limits of what can be accomplished during a specified period of time.
  • Positive and Honest– While you’re more than happy to inspire a client with a positive, uplifting viewpoint, you’re also not afraid to tell it like it is. You are kind but you don’t shy away from the truth.
  • Strong Communication Skills- You are an excellent communicator, advocating for your clients and communities, eliciting vital support from other agencies and individuals, and developing rapport with your clients. Your sophisticated level of communication shows up in your active listening as well as verbal and written communication.
  • Mission Alignment: You have enthusiasm for JP’s mission and also a commitment to building/deepening your commitment to racial justice.
  • Professional Experience: You have (7) seven years of coaching OR social/human service experience. You are known for completing responsibilities on time and achieving your goals.
  • Education: You have, at minimum, a BA/BS in Education, Human Services, Social Work or related field.

How To Apply

Qualified candidates are encouraged to apply online. Please upload a current resume and thoughtful cover letter articulating your interest and fit for the role, including compensation requirements.

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