Donor Experience Director

The Donor Experience Director will lead the Donor Experience Department, which assumes primary responsibility for designing and implementing the Hadassah donor experience and major donor stewardship strategies.

With an emphasis on Major Gifts throughout all phases of the moves management process, the Director of Donor Experience will assume primary accountability for externally-facing Philanthropy communications materials, including acknowledgment letters, statement reminders, recognition and certificate design, and other collateral. Additionally, the Director will oversee a team that manages Philanthropy publications and supports the Direct Response function.

The Director will serve as the Philanthropy Division’s liaison to the Marketing & Communications Division, ensuring a fully integrated partnership between the two Divisions.

Job Responsibilities

· In partnership with Division and Major Gifts leadership, design and implement a sophisticated stewardship strategy for Hadassah major donors.

· In partnership with leaders across the organization, design and implement a Hadassah donor experience strategy for donors at Grassroots and Annual Giving levels.

· Serve as primary liaison between Philanthropy and Marketing & Communications Divisions, including support of Direct Response.

· Partner with Operations Division to ensure accurate and timely gift processing, acknowledgment letters, and donor recognition.

· Partner with colleagues at Hadassah Offices in Israel in the maintenance of the donor naming inventory management system.

· Manage prospect research vendor relationships and design and maintain a system to request and receive research reports in service of major gift officers and senior leaders.

· Build and manage inventory of Hadassah materials and giveaways for donor meetings, stewardship, and events.

· In partnership with Major Gifts Department, provide staff support to the Donor Experience Volunteer team.

· Create and maintain annual editorial calendar for cross-Divisional donor solicitation and stewardship collateral, including direct response and major donor publications.

· Support Planned Giving & Estates and Institutional Giving teams as needed.

· Hire, manage, and coach staff

Education and Experience

· BA/BS and 10+ years of equivalent experience

Knowledge and Abilities

· Excellent communication skills – written, verbal and presentation

· Strong project management, organizational, interpersonal, foresight, follow-up, and multi-tasking skills

· Proven ability to lead a team and work across internal stakeholders to build consensus and keep projects moving

· Comfort in communicating with various audiences, including senior staff members, volunteers, and major donors

· MS Office Suite (Word, Excel, Outlook, PowerPoint)

· Design skills (InDesign, Photoshop, etc.) a plus, but not required

· Knowledge of donor database software preferred, with an ability to maintain accurate records and record donor actions and enforce the proper utilization of the donor database across the Donor Experience team

· Ability to learn new computer programs/databases, as needed

Apply online at: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=56f83f41-5ea6-479b-8798-d916f7f745c1&ccId=19000101_000001&jobId=344631&lang=en_US&source=TW