Santa Barbara Zoo
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Description
Salary: $110K+ DOE; plus benefits.
This is a regular, full time, exempt position
This is a regular, full time, exempt position
SUMMARY:
Under the general direction of the Vice President of Community Relations, the Director of Advancement manages and is responsible for all aspects of the fundraising effort at the Santa Barbara Zoo. The Director of Advancement oversees programs and processes to raise funds for the Zoo through major gifts, capital campaign gifts, annual gifts, corporate gifts, grants, special events, direct mail, planned gifts, online giving, on-site giving, and other special giving programs.
ESSENTIAL DUTIES include the following:
General Advancement Responsibilities
- Develops and maintains effective, fruitful, and long-term relationships with donors
- Assists in maintaining donor databases and filing system
- Contributes to Zoo News, social media, and other applicable owned-media as needed
- Responsible for ensuring all fundraising materials and activities (including marketing materials, emails, appeals, signs, website, and event materials) uphold the highest standard of the Zoo brand integrity
- Creates mailing lists and reports as needed
- Monitors and tracks the activities of donor cultivation
- Responsible for creating and enforcing policies and procedures related to Advancement
- Stays knowledgeable on AZA, the Santa Barbara Zoo’s mission, collection, history, and current programs and practices
- Supports all Advancement cultivation activities and events
- Edits Advancement and Zoo-wide publications as needed
- Attends professional development opportunities as warranted
- Researches prospective donors and current donors and creates reports as needed
- Responsible for networking within the fundraising community as a Zoo Advancement representative
- Responsible for networking within the community as a Zoo Advancement representative
- Other Advancement department and Zoo assignments as needed
Fundraising
- Raises funds to support the Zoo and the Zoo’s mission
- Manages cultivation and stewardship efforts
- Plans and implements all capital campaigns
- Plans and implements planned giving campaign
- Works in collaboration with the VP of Community Relations to plan and implement board and major gift campaigns
- Responsible for overseeing all fundraising activities including:
- Annual giving programs
- Corporate sponsorship programs
- Cultivation, stewardship, and fundraising events (including Zoofari Ball)
- Donor database, donor activity tracking, and fundraising program tracking
- Email and Mail appeals
- Grants program
- Honorarium and memorial programs
- In-kind donations
- On-site giving programs
- Online giving programs
- Prospect and donor tours and meetings
- Special giving programs
Administrative
- Responsible for creating, monitoring, and being accountable for the department annual operating plan
- Responsible for creating, monitoring, and being accountable for the department annual budget
- Responsible for tracking donations and reporting progress to the VP of Community Relations on a regular basis
- Responsible for tracking year to year external and internal fundraising trends.
- Responsible for communicating fundraising activities with the board, senior management team, fundraising-related committees, and Zoo staff.
- Responsible for donor recognitions
- Responsible for monthly and annual financial reports related to fundraising
- Responsible for working with other departments to promote fundraising opportunities
- Holds regular Advancement department meetings to keep the staff informed and encourages open communication and the sharing of ideas
- Oversees the maintenance of donor files
- Oversees the maintenance of records of expenses
- Supports efforts of other Zoo departments to encourage future funding/collaborative projects
- Creates and implements fundraising plans for special projects and programs
- Contributes to the Zoo’s annual plan
- Contributes as an active member of the Senior Management Group
Staffing & Staff Development
- Hires, trains, evaluates, supervises and manages the Advancement staff
- Creates and maintains current job descriptions for all Advancement staff
- Provides staff coaching and feedback on a regular basis
- Provide fundraising training to Zoo staff and volunteers as needed
- Ensures staff receives training on safety and standard operating procedures and policies
- Develops and implements individual development plans and ensures their application with regular follow-ups
- Shares critical information, best practices, and procedures on a consistent basis with staff through meetings that further departmental goals and productivity
- Responds to staff questions and concerns
- Provides regular performance evaluations for Advancement staff
- Terminates employees within defined practices and policies
Operation & Business
- Schedules staff in a manner that prioritizes operational needs
- Encourages, supports and exemplifies the highest ethical standards to ensure the continued development of the institution and the profession
- Ensures that all regulatory standards are met such as adherence to applicable labor laws
- Holds peers accountable for their performance
- Ensures consistent productive operating practices by identifying areas for potential revenue generation, reduction of costs and more efficient procedures
- Ensures that all office space and meeting space used reflect a safe, clean, and inviting environment for staff and guests.
Organization
- Adheres to Zoo’s policies and procedures as outlined in the Employee Policy Manual
- Applies and Exemplifies “green” (sustainable) practices whenever possible
- Attends all bi-monthly all-employee meetings
- Interacts with all department heads as a member of the Zoo’s senior management group
- Supports all Zoo events and initiatives
SECONDARY DUTIES:
- Greets every guest with a smile
- Thanks guests for supporting/visiting the Zoo
- Answers phone calls, voice mails, and e-mails promptly
- Insures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions
- Associates with guests to assist and share information
- Responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures
- Maintains a clean neat appearance and adheres to the Zoo’s uniform dress code
- Takes responsibility to stay informed about happenings at the Zoo, such as reading employee communications and attending meetings
- Reflects the qualities outlined in the Guest Relations Statement, our Core Values, and the Employee Pledge
- Other duties as required
POSITION CRITERIA:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Education & Experience
- Bachelor’s degree
- Minimum of two years of successful, Director of Advancement/Assistant Director of Advancement or equivalent supervisory experience in fundraising
- Minimum six years of successful professional fundraising experience
License, Certification, or Preferred Qualifications
- CFRE – Certified Fund Raising Executive designation preferred
- Valid CA Driver’s License with good driving record and insurance coverage is required
- Successful completion of a Department of Justice background check
- TB testing yearly
Knowledge, Skills & Abilities
- Ability to think strategically and plan accordingly to further the fundraising effort
- Excellent verbal and written communications skills
- Strong writing, editing and proofreading skills
- Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and guests and to work with all levels of management
- Ability to maintain confidentiality and work with sensitive information
- Capacity for high level attention to detail
- Demonstrates high degree of accuracy and strong analytical skills
- Ability to exercise safe work habits
- Excellent organizational skills
- Excellent interpersonal skills
- Ability to effectively multi-task, use independent judgment, and produce quality work within a set timeframe to meet deadlines
- Ability to effectively work under pressure, multi-task effectively, use independent judgment and produce quality work within tight time frame; meeting deadlines
- Ability to create and implement systems and follow-up processes
- Must be a proactive and creative problem-solver; a team player with motivation to develop relationships and work collaboratively
- Understanding of telephone and office etiquette
- Ability to handle conflict resolution in a professional manner and to respond to sensitive matters or situation with discretion, tact, and confidentiality
- Ability to relate to persons of all ages and diverse backgrounds, skills, and abilities
- Ability to present self in a personable, professional, and energetic manner
- Ability to work flexible hours (including some holidays and weekends) and travel as needed
- Ability to exercise safe work habits
- Proficient in Microsoft Word and Excel
- Knowledge of databases/Raiser’s Edge preferred
- Demonstrates initiative, creativity and enthusiasm, as well as strong organizational skills
- Enjoys working with people especially volunteers
Physical Demands & Work Environment
- Most work is performed inside the office environment
- Occasionally involves working out-of-doors in all weather conditions
- Requires the ability to access all areas of the facility
- Must be able to regularly climb stairs, manipulate computer and office tools, stand/walk for up to eight continuous hours
- Ability to occasionally lift and carry objects weighing up to 50 lbs
- The ability to coordinate a variety of tasks simultaneously and handle tension and stress in a positive manner is required
- Must attend all events related to the position
- Regularly required to stand, walk, sit, and use tools
- Supportive and open employment culture
- Must attend all events related to the position
- Involves some weekend, early mornings, and evening hours
Tools Used
- Computer
- Standard office equipment; telephone, copier, facsimile machine, calculator, and others as required
- Zoom
- Color and laser printer
- 35 mm and digital camera
- Electric cart
- Paper cutter
- Laminator
- Two-way radio