Chief Quality Officer

Cayuga Centers
February 28, 2020
Auburn NY, Bronx NY, NY
Job Type


SUMMARY OF RESPONSIBILITIES: This position is responsible for the development and execution of the overall continuous quality improvement plans for agency. Plays a critical role in advancing quality improvement strategies to further achieve the agency’s goals. This position is located in either Auburn NY or Bronx NY


  • Coordinate all aspects of obtaining and maintaining COA accreditation
  • Manage other licensure and certification
  • Oversee the implementation of CQI plans and process improvement
  • Facilitate active participation for satisfaction feedback and planning for the future
  • Develop agency policies and procedures as needed
  • Review all new policies and forms to ensure consistency
  • Assist in the application of grants and contracts
  • Collaborate with the data analyst and the CEO to develop the agency’s research agenda
  • Act as staff lead in identifying our client management information system needs and in meeting those needs
  • Partner with the Chief Operating Officer-CNY & Chief Operating Officer-NYC, the Chief Fiscal Officer, and the CEO in developing and maintaining a risk management program
  • Ensure all agency programs and locations are interconnected



  • Master’s degree in a human service field required
  • Five years of progressive human services experience
  • Familiarity with OCFS, OPwDD, OMH, and other relevant municipal and state agencies
  • Experience in program development, training, community relations, CQI
  • Experience in outcome-based practice
  • Experience with tracking, reporting, and improving key quality metrics
  • Ability to lead, challenge, motivate and facilitate teams to achieve results
  • Demonstrated flexibility in adjusting to changes in priorities and situations within the agency
Drop files here browse files ...
(Resume, Cover Letter, etc)

Comments are closed.

Are you sure you want to delete this file?