Chief Quality Officer

SUMMARY OF RESPONSIBILITIES: This position is responsible for the development and execution of the overall continuous quality improvement plans for agency. Plays a critical role in advancing quality improvement strategies to further achieve the agency’s goals. This position is located in either Auburn NY or Bronx NY

FUNCTIONS:

• Coordinate all aspects of obtaining and maintaining COA accreditation
• Manage other licensure and certification
• Oversee the implementation of CQI plans and process improvement
• Facilitate active participation for satisfaction feedback and planning for the future
• Develop agency policies and procedures as needed
• Review all new policies and forms to ensure consistency
• Assist in the application of grants and contracts
• Collaborate with the data analyst and the CEO to develop the agency’s research agenda
• Act as staff lead in identifying our client management information system needs and in meeting those needs
• Partner with the Chief Operating Officer-CNY & Chief Operating Officer-NYC, the Chief Fiscal Officer, and the CEO in developing and maintaining a risk management program
• Ensure all agency programs and locations are interconnected

QUALIFICATIONS: 

• Master’s degree in a human service field required
• Five years of progressive human services experience
• Familiarity with OCFS, OPwDD, OMH, and other relevant municipal and state agencies
• Experience in program development, training, community relations, CQI
• Experience in outcome-based practice
• Experience with tracking, reporting, and improving key quality metrics
• Ability to lead, challenge, motivate and facilitate teams to achieve results
• Demonstrated flexibility in adjusting to changes in priorities and situations within the agency