Customer Service Rep

This job posting expired and applications are no longer accepted.
Manpower Group On-Site at LogistiCare
Published
March 1, 2020
Location
Austin, TX
Job Type
Contact Name (not public)
Rosemary Alaniz
Address
12234 N Interstate Hwy 35

Description

Job Title
Customer Service Representative - 4/1 Class
Job Description

The Customer Service Representative (CSR) interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests using proprietary software as well as documenting complaints and issues while providing superior customer service to members.

ESSENTIAL JOB FUNCTIONS

Assist customers with transportation questions and concerns

- Schedule, modify and cancel reservations as requested

- Obtain and document details of any complaints being filed

- Receive and document customer concerns

- Ensure that all relevant customer information is documented

Policy Adherence

- Attend all required meetings

- Adhere to and ensures all company policies and procedures are maintained

- Maintain an acceptable attendance and tardiness record

Customer Service

- Ensure accurate trip data input

- Maintain a polite and courteous manner at all times

- Demonstrate sincere personal commitment to producing high quality work

- Refer unresolved customer grievances to designated department for further investigation and resolution

- Promote a positive working environment

- Other duties as assigned

POSITION QUALIFICATIONS

Competency Statement(s)

Accurate - Ability to perform work accurately and thoroughly

Communication, Oral - Ability to communicate effectively with others using the spoken word

Communication, Written - Ability to communicate in writing clearly and concisely

Customer Oriented - Ability to take care of the customers' needs while following company procedures

Interpersonal - Ability to get along well with a variety of personalities and individuals

Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous

Reliability - The trait of being dependable and trustworthy

Education

High School Graduate or General Education Degree (GED)

Experience

Six months to one year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred

Skills

Excellent customer service and people skills and must be able to work independently or with a team

Ability to quickly learn new technology and processes

Must be able to understand and follow complex instructions

Read, write and understand English fluently

Ability to accurately type 35wpm

Ability to answer a high volume of calls up to 100+ calls per day

WORKING CONDITIONS

The physical requirements that must be met and the work environment characteristics outlined below are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Requirements

Physical Requirements

- Able to sit at and work on a computer with headset for periods of time

- Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves

- Required to be at the work location to perform job functions

- Ability to speak, hear and see for the assigned work day

- Repetitive key stroke/data entry for the assigned work day

- Minimal ambulating

WORK ENVIRONMENT
*Inbound Calls, No Sales!
*Casual Dress Monday and Friday
*LogistiCare Store with logo items for purchase based on merit
*Customer Service Appreciation Week with activities, prizes, and themes everyday
*Building-wide competition over must funds raised for Kidney Walk, National Cancer Society, Austin Food Bank, Toys for Tots, and more!
*Game Day Fundraisers, potlucks and monthly raffles!

Benefits:

Medical, Dental & Vision

Spouse and family life insurance

Flexible Spending Account (FSA)

Employer Paid Life&Voluntary Life Insurance

Employer Paid Sick/Vacation Time

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Entire work time is conducted in an office environment in a controlled atmosphere building.

The noise level in the work environment is usually moderate.

LogistiCare is an Equal Opportunity Employer.

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