Business Operations Analyst

Tides is Hiring!

Tides is a group of 501(c)(3) nonprofit organizations committed to building a world of social justice. Founded in 1976, Tides accelerates the pace of social change, working with innovative partners to solve the world's toughest problems. Tides focuses on equality and human rights, a sustainable environment, health individuals and communities, education, and economic development. Tides' services include donor-advised funds, fiscal sponsorship, and shared spaces in San Francisco and New York City. For more information, please visit www.tides.org.

The Role:

The Business Operations Program Management Office (PMO) team is involved in various projects working across the organization to improve performance through analysis of existing business problems and development of future plans, with a focus on business processes, capabilities, and technological solutions.

The Business Operations Analyst is an operations professional who works as part of a team to design and implement business improvement projects, work collaboratively across a range of stakeholders, and deliver on competing priorities in a fast-paced environment.

The key responsibilities for the Business Operations Analyst are to help improve success of projects and business performance by supporting key enterprise-wide initiatives. The Analyst will be a member of project teams and may oversee Associates regarding their project tasks. The expectation is for the Analyst to have an active role in all aspects of the project, with key duties including: gathering requirements, field research, conducting analyses, stakeholder interviews, designing workflows, testing systems, synthesizing conclusions into recommendations, and documenting policies, procedures, training materials, and lessons learned.

This position is classified as part of the collective bargaining agreement (SEIU 1021).

What you will do:

• Drive project success with effective project management support and consultation to project teams, including gathering requirements, data analysis, process analysis, system testing, and documentation
• Act as a liaison to and resource for Tides’ staff on identifying and designing project management processes
• Troubleshoot project challenges while ensuring high level customer service to staff supporting Philanthropic and Fiscally Sponsored Partners
• Leverage data analytics to drive continual process improvement, and provide management with data insights
• Support project teams to identify objectives, gather requirements, identify constraints, improve workflow processes and procedures
• Create and update policies, training materials, documentation, and communication plans for projects and process improvements
• Support process improvement projects, providing guidance to Associates to meet project deliverable goals and timelines

What you will bring:

• Keen on data analytics, and knowledge of how data can drive effective decision-making
• Proficiency in communication with partners and colleagues
• Ability to successfully juggle multiple priorities
• An understanding of the non-profit sector
• Eagerness to contribute to a team-oriented environment
• Ability to work creatively and analytically in a problem-solving environment
• Excellent communication skills (written and oral) and interpersonal skills
• Proven ability to drive operational projects forward, including working across teams and managing change
• Technologically savvy
• Excellent organizational and time management skills
• Detail oriented and able to hold multiple tasks with competing priorities
• Must be able to work well in a fast-paced environment as a team player, with tight deadlines
• Highly proficient in MS Office (Excel, Word, Outlook, and PowerPoint) and ability to quickly learn new software programs
• Strong interest in social justice issues and/or Tides’ Vision and Mission

Education and Experience:

• MBA or equivalent years of related work experience can be substituted for a college degree.
• 3-4 years of operational management or management consulting
• Lean Six Sigma experience or PMP a plus
• Prior experience with Salesforce; NetSuite or CRM and ERP systems required
• Prior experience as part of or leading project teams

Life at Tides

Working at Tides connects you with world-class teammates, enduring relationships, and an inspired sense of purpose - while our employee benefits support our team’s talent and well-being. This is an exciting time to join Tides. In the past, Tides staff have worked predominantly from our offices in San Francisco and New York. Today, our hybrid work model supports staff with remote work from anywhere in the United States.

Salary Range

Tides is committed to providing a competitive compensation package. The starting salary for this role ranges from $67,238 to $100,878 based on geographic location, years of experience, and ensuring pay equity within the organization. The recruiting team is committed to sharing more details regarding compensation based on the candidate's experience and location during the interview process. Tides offers a generous benefits package including comprehensive medical, dental and vision insurance, paid time off, life and disability insurances, retirement plan, educational assistance, confidential counseling and life balance resources designed to support the passion, commitment and energy that is vital to our team members.

Important Information

Any Tides Network employee who wishes to use the office or travel to the office must be fully vaccinated for Covid-19 and boosted. You are required to submit proof of vaccination to the Human Resources Department at least 2 days before your first visit to the office. Employees who do not have vaccination information on file will not be permitted in the building.

Application Instructions

Please submit a resume and a thoughtful cover letter online. Your cover letter should express your interest in working for Tides and your qualifications for the role. You may also share your detailed LinkedIn profile with us. Tides is an Equal Opportunity employer. We value diversity and inclusion and we look forward to reviewing applications from all who are qualified to apply.

Equal Employment Opportunity

Tides is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. If you seek an accommodation, please advise in writing at the time you apply.