Vice President, Membership Operations

Scion Executive Search (www.scionexecutivesearch.com) has been retained to conduct a search for a new Vice President, Membership Operations for International Council of Shopping Centers (ICSC), a 60,000 member-strong global trade association. ICSC’s mission is to ensure the retail real estate industry is broadly recognized for the integral role it plays in the social, civic, and economic vibrancy of communities across the globe. This full time, onsite position is for immediate hire and is based in the organization’s headquarter offices in New York, New York.

About ICSC:

Did you know: Retail real estate-related employment equals almost 34 million U.S. jobs, which is more than 1 in 6 jobs in the country? Or that physical stores generate 90.7% of all retail sales?

ICSC has been serving the retail real estate industry since 1957. ICSC hosts hundreds of events each year providing members the ability to network and explore partnerships. ICSC also provides professional development via education and certification courses for members and plays a key role in developing relationships and dialogue with decisionmakers in the public sector.

ICSC is driven by:

Building Communities: retail real estate properties offer a place to hang out after work, walk around with friends or family, and experience life offline.

Fueling Economies: retail real estate properties are essential to economic development, largely because of the property and sales taxes they generate. They also create jobs, buoy GDPs, and help drive the U.S. economy.

Inspiring Innovation: retail real estate will shape the social practices, business policies, and technologies of the future. ICSC stays on the cutting edge of industry trends so members are equipped to lead their businesses into the future.

Position Overview:

Reporting to the SVP of Membership and Strategy, this role is responsible for all customer service, operations and logistics with regards to ICSC’s membership. ICSC highly values exceptional customer service and values it as a key differentiator of its practices compared to other commercial retail and real estate organizations. Additionally, this role will work closely with the SVP of Membership and Strategy to develop and execute successful member recruitment and retention programs. This role will also oversee the development and execution of a membership loyalty program.

This role travels up to 20%.

Major duties of this role include:

Manage the membership services team: Ensure the team delivers a consistently exceptional customer service experience to ICSC members. Ensure membership inquiries and correspondence are handled in a timely, proactive and effective manner. Oversee the membership renewal process and ensure quality/accuracy of member data. Develop the customer service skills of the membership team.

Ongoing Reporting and Data: Analyze member data to understand behavior and trends. Develop and manage reports on membership metrics. Develop metrics and benchmarking to track the performance of membership initiatives.

Process Improvements: Analyze the member journey regularly and identify process improvements to create a more positive and efficient experience.

Innovation: Identify initiatives to increase membership. Partner with Marketing department to design outreach campaigns to increase retention and target new members. Continually identify and assess new member benefits, products, and services that add value to our members.

Budgeting: Develop budgets and monitor actuals vs. budget regularly. Map out 3-5 year financial projections for membership dues revenue.

Compensation and Benefits:

This role offers a competitive starting base salary and bonus dependent on performance. ICSC also offers generous Medical, Dental and Vision benefits (including 100% employer-paid options), a great vacation program, commuter benefits, and more!

This impactful leadership role offers the opportunity to work at HQ in New York City with a devoted, mission driven team in a highly productive and fast-paced working environment.

Qualifications:

• Bachelor’s degree.
• At least 10 years’ experience working in a client-facing role for an organization with geographically distributed membership.
• Proven experience at senior leadership level; comfort in dealing with C-suite.
• Exceptional writer (candidate will be asked to submit a writing sample).
• Highly customer-service and people-oriented.
• Highly comfortable with public speaking, including presentations to small and large groups alike.
• Polished, diplomatic and confident demeanor a must.

Applications and Nominations:

ICSC has retained the services of Scion Executive Search, a national executive search firm specializing in mission-driven organization recruitment, to assist in conducting this important search. For immediate consideration please apply with your resume and cover letter, in Microsoft Word or PDF format via: https://www.scionstaffing.com/jobportal/#/jobs/6106.

Please address questions about this opportunity to:

Rebecca Lerol, Executive Recruiter, Scion Executive Search

r.lerol@scionstaffing.com

Review of applications, nominations, and expressions of interest will begin immediately and continue on a confidential basis until an appointment is made.

About Our Firm:

Scion Executive Search is a retained executive search firm connecting executive nonprofit leadership to nonprofit organizations and foundations across the country. Born out of the nonprofit sector, we provide expert search strategies and leadership for your organization. Our executive candidates are true agents for change, and we are experts at matching their talents, motivations, and passions to your organization’s mission. Scion Executive Search has led hundreds of successful executive searches. Information about our firm and successes can be found online at http://www.scionexecutivesearch.com.

Scion is an equal opportunity employer and service provider committed to not discriminate on the basis of age, race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principals of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.

ICSC EEO Statement:

ICSC is an equal opportunity employer and complies with all applicable laws prohibiting harassment and discrimination.

All hiring decisions are made without consideration of gender or gender identity, color, race, ancestry, religion, national origin, age, marital or veteran status, sexual orientation, disability, pregnancy, childbirth or a related medical condition, genetics, or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment with ICSC, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ICSC expressly prohibits any form of workplace harassment based on any characteristic protected by federal, state or local law. An employee who has engaged in discrimination, harassment and/or retaliation in violation of this policy will be subject to appropriate disciplinary action, up to and including termination of employment.