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Description
3rd Street Youth Center & Clinic is a community-based agency providing youth in the Bayview Hunters Point with medical and behavioral health services that encourage them to make decisions that support their health, safety, and development. 3rd Street Youth Center & Clinic also manages a number of successful Transitional Age Youth (TAY) housing stabilization programs and one of the city's few Youth Access Points.
The Navigation Center provides a safe and affirming place for TAY and services to stabilize and achieve their housing goals. The Navigation Center systems of support work in concert to assist TAY residents with public benefits, health services, problem-solving, and housing, as available. The Navigation Center model is a low barrier, harm reduction model.
The Residential Program Director is a key position and is responsible for running and operationalizing the 3rd Street TAY Navigation Center. This position provides direct supervision to supervisors and indirect staff supervision. The Residential Program Director is a leadership position responsible for overall operations, staff management, and delivery of services while ensuring adherence to Navigation Center policies.
Duties & Responsibilities:
The following is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Residential Program Director. Duties, responsibilities, and activities may change, or new ones may be assigned as needed.
Program & Staff
- Oversee daily program operations of the Navigation Center.
- Oversee the actualization of goals and objectives for programs in line with the mission of the agency.
- Leads the hiring, training, orientation, supervision, and performance evaluation of staff members.
- Supervise staff including setting performance goals, monitoring performance, and resolving problems.
- Motivate staff by providing leadership, guidance, and constructive feedback.
- Ensure quality provision of all direct services. Maintain focus on client needs, client satisfaction, and a results-driven approach.
- Promptly and effectively address critical and emergency situations. Use problem-solving for difficult issues and situations.
- Provide service in crisis intervention and/or assessments on as needed basis.
- Oversee and implement the policies and procedures of the Navigation Center.
- Ensure TAY Nav staff receive and complete required shelter trainings.
- Participate in appropriate ongoing staff development and training.
- Ensure consistent provision of all services including the One Entry System.
- Lead monthly Navigation Center staff and community meetings, communicating essential information.
- Embodies trauma-informed leadership principles: Manages work relationships, workload, and organizational change, maintains health; is self-aware and regulates emotions to be present for and responsive to others; is reflective and thoughtful when faced with complex, uncertain or ambiguous situations; motivates through relational rather than authority-based approaches.
Fiscal & Administrative
- Under direction of Director of Housing, supports the annual budget planning cycle
- Manages ongoing program budgets with support from the Director of Housing.
- Maintain and compile statistical data for reports.
- Works with external and internal partners exploring and securing development and fundraising opportunities, and resources to support programs.
- Manages internal and external communications with internal and external stakeholders.
Minimum qualifications:
- BA/BS degree in Social Services, Business Management, or related field or equivalent combination of education and experience.
- Two years of experience working with the diversity of the homeless population, particularly with unhoused persons living on the streets of San Francisco.
- Prior work experience with homelessness issues, preferably in shelter management and/or direct services.
- Minimum of two years' supervisory experience.
- Demonstrated leadership skills.
- Strong organizational and communication skills.
- Ability to manage conflict and resolve problems.
- Knowledge of community agencies and networking.
- Ability to de-escalate crisis situations and make decisions under pressure.
- Sensitivity to the needs of diverse ethnic and cultural populations.
- Ability to maintain professional boundaries with staff, volunteers, and clients.
- Growth-oriented team player.
- Complies with and supports the overall mission, core values, and vision of 3rd Street Youth Center & Clinic
Preferred qualifications:
- Bilingual in Spanish.
General info:
- This position is an exempt and full-time role.
- This position is based on-site at the TAY Navigation Center.
- This position reports to the Director of Housing.
- This position requires occasionally working evening and weekend shifts to meet program needs.
Compensation and benefits:
- This position has a starting annual salary of $80,000 and is commensurate with experience.
- We offer a comprehensive benefits package, including health, dental, vision, 403b, generous time off (vacation, sick, and holidays), and more!
3rd Street is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified candidates with arrest and conviction records.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.