Operation Associate

At Literacy Trust, we believe education is a basic human right and access to high-quality literacy instruction is a cornerstone of our democracy. Our mission is to leverage existing resources in school communities to increase educational capacity and create fluent, motivated, self-confident readers.

We provide professional development to allow teachers, paraprofessionals, and other school community members to utilize our signature literacy intervention program, Reading Rescue. We strive to build sustainable intervention models that eventually become a core component of the school’s literacy ecosystem. Literacy Trust is currently partnering with more than 140 New York City schools and school-support organizations, reaching hundreds of educators and students, throughout the five boroughs.

Literacy Trust is an organization that values diversity, equity and inclusion. We demonstrate this by ensuring that our programs and offering reflect our values. Our focus is on promoting self-empowerment for educators, by providing additional resources and support, and by providing more students with opportunities to become readers (since we believe the ability to read is a basic civil right).

At Literacy Trust we engage in ways of thinking and programming, both internally and externally, that seek equity in education and a pursuit of universal literacy. To learn more about Literacy Trust, please visit: www.literacytrust.org.

About the Operations Associate:

Literacy Trust is looking for a motivated, organized and entrepreneurial team member to support our day-to-day operations of the organization. The right candidate will be someone who is passionate about operations. The ideal team member views effective operations as a critical component to the organization maximizing its impact.

(Note: responsibilities listed below define our standard work in a pre-Covid environment when schools are operating normally; we have been constantly shifting how we support schools and how we operate internally in order to meet the needs of distance learning.)

Reporting Relationship:

The Operations Associate reports to the Associate Director of Talent, Operations, and Culture.

Job Description:

• Finance:
  • Track company pending and secured contracts and grants
  • Monitor and approve employee expense reports
  • Review and manage accounts payable for the organization
  • Track and deposit checks
• Administrative:
  • Oversee office space management and maintenance
  • Serve as the main point of contact for our vendors
  • Support the Associate Director of Talent Operations and Culture in implementing and managing scalable policies and procedures, as needed
  • Track and manage company equipment
  • Monitor company supply inventory, ordering and replenishing
  • Support planning and execution of company-wide meetings and events
  • Manage company calendar
• HR/Culture:
  • Assist in the recruitment and on-boarding of new employees
  • Support internal staff community building activities, recognition practices and special projects
  • Coordinate all company staff skills training and events
  • Other duties as required.

Core Competencies:

• Effective communication: Exercise effective verbal and interpersonal communication skills, particularly during new employee onboarding and staff training.

• Attention to detail: Ability to demonstrate thoroughness, accuracy and focus. Monitors and checks work or information and plans and organizes time and resources efficiently.

• Customer service (both staff & external stakeholders): Has the ability to handle internal requests with professionalism, problem-solving skills, and responsiveness. Create a positive dialogue with staff and external stakeholders, helping to foster strong relationships.

• Self-starter: Ability to self-motivate and be a self-starter who can manage complex situations with minimal supervision.

• Critical thinking: Ability to look at situations from multiple perspectives and ability to create solutions to problems using innovative methods and processes. Looks for underlying causes and thinks through the consequences of different courses of action.

Preferred Qualifications:

• 1-2 years of experience in project management role
• Ability to travel to the main office in Midtown at least once a week to ensure office space maintenance

• Deep belief in our mission
• Bachelor's degree required
• Excellent computer skills, including Zoom, MS Office, Adobe, and Google Suite, and Salesforce
• Excellent attention to detail
• Excellent communication and interpersonal skills
• Proactive problem solver
• Knowledge of office management systems and procedures
• Ability to thrive in a fast-paced environment, multi-task when necessary
• Excellent organizational and time management skills, and ability to prioritize
• Ability to work independently to achieve goals
• Must be authorized to work in the U.S.

• Salary: $50,000 - $55,000
• Excellent benefits package: We provide employees with 100% coverage for medical, dental, vision, and life insurance, in addition to partial coverage for family members. We also provide retirement accounts with an employer match.
• Professional development: We provide employees with professional development time off and a professional development budget after your first year of service because we want to see you grow in a way that's meaningful to you.
• Vacation: We offer employees 15 vacation days. Additionally, employees have the Department of Education winter break and the first week of July as paid time off.
• Work-life balance: In case the vacation time or summer Fridays didn't make it clear, we pride ourselves in supporting staff to have a healthy work-life balance.
• Fun work environment: We love to celebrate accomplishments, birthdays and more.