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Description
Why Housing Works
Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 13 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Benefits
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Position Overview
The Customer Engagement Associate works to provide first-rate customer and donor services, maximizing sales and to support the daily operations of the store.
Responsibilities
Responsible for opening and closing of the store and maintaining brand standards and store operations.
• Responsible for ensuring compliance with all Housing Works’ policies and procedures.
• Constantly review store environment to improve operations and merchandising.
• Ensure that store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
• Work closely with Management to train and develop skills of all employees and volunteers to ensure that all fully understand standards, organizational goals and direction.
• Ensure staff and volunteers have been thoroughly trained on register operations, visual merchandising techniques, and store maintenance standards.
• Demonstrate proper care, handling and maintenance of donations, store merchandise and all interior fixturing.
• Ensure store is merchandised in accordance with Housing Works standards. This would include but is not limited to creating exciting displays, displays that promote upcoming events, and execute floor plans that feature and highlight premium quality product.
• Understand and fully implement Housing Works’ customer service program, showcasing exemplary customer/donor service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customers/donors over all other shop tasks.
• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.
• Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.
• To be able to service multiple customers at one time with courtesy and sincerity.
• To employ suggestive selling techniques to better meet the customer’s needs.
• Actively promote upcoming events, sales, promotions and Housing Works mission at all stations and at all times.
• Assist with marketing store in neighborhood, especially during upcoming events.
• Cultivate relationships with repeat customers in order to serve them better.
• Preserve positive work-atmosphere by communicating with coworkers, volunteers, supervisors and customers/donors cordially and effectively.
• Perform all other duties as directed by supervisor and/or executive management.