Consumer Services Supervisor

NORTH LOS ANGELES COUNTY REGIONAL CENTER

CONSUMER SERVICES SUPERVISOR

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

SUPERVISION: Receives supervision from the Consumer Services Director, provides general supervision to Service Coordinators, Service Coordinator Associates, Secretaries and other assigned staff.

The Position and Job Summary

Responsible for ensuring delivery of quality information and services in assigned unit.

1. Assigns, reviews and approves work of unit staff members. Advises staff on resolution of complex service issues.
2. Represents the unit and/or company in dealings with service providers, other community and governmental agencies, community groups.
3. Hires, trains, directs and evaluates unit staff.
4. Provides intra- and inter-departmental leadership in service planning and provision, participates in company management team, may serve as staff support for Board of Trustees’ committees and may be assigned to serve as senior staff in supervisor’s absence.

Employment Standards

• A Master’s in a related field plus 3 years of related professional experience is required.

Skills and Abilities

Decision making; analysis of complex material; oral and written presentation; clear communication of complex material; staff development and leadership; working effectively with diverse groups of people.

COMPETENCIES

Developmental disabilities; Regional Center (or related company) practices; computer usage; management and supervisory principles and practices.

A valid California Driver’s License and transportation, or acceptable substitute, required for this position.

NLACRC Offers an Excellent Benefits Package:

We offer employees a variety of health and dental plans.

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
• Holidays – NLACRC offers 13 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

COVID-19 Job Requirements

Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination. A reasonable accommodation may be requested for a religious or medical exemption from the COVID-19 vaccination requirement.

Please send your resume to jobs@nlacrc.org