Community Manager, Federal Club (Mid-Level Giving)

Position Summary:

The Community Manager is a key member of the Federal Club team – the Human Rights Campaign’s industry renowned mid-level donor program. This position is part of an energized staff who train, coach, and support the volunteer leaders affiliated with the 34 Steering Committees throughout the country. The Community Manager engages regularly with HRC senior volunteers and board leadership to achieve annual fundraising goals through new member recruitment and donor stewardship, as well as fostering leadership development and fundraising skills with the volunteers. This position works closely with members of the Board of Governors and interacts regularly with members of the Board of Directors, and HRC’s senior staff.

The position will report to the Senior Director of Federal Club. This is a full-time, hybrid position based in Washington, DC. This position requires work outside of standard business hours (evenings and weekends) including frequent domestic travel, approximately 25% of the time. 

The Program Manager salary range is $55,100-$63,000. Those with at least three years of experience may be considered for hiring at the Senior Program Manager level, with a salary of $60,800-$76,000.

Position Responsibilities:

• Develop and cultivate strong relationships with volunteers and Board members, providing on-going coaching, training and conflict management as necessary.

• Responsible for managing a portfolio of local HRC Federal Clubs, leading volunteer teams in developing and executing donor-centered year-round cultivation and recruitment plans. Lead Federal Club stewardship and recruitment efforts around all HRC activities including Federal Club events and annual fundraising dinners. 

• Collaborate with staff and volunteers on identifying prospects, drafting scripts for fundraising pitches, creating compelling content for events and communications, coordinating speaker travel, and developing briefings for senior staff. 

• Collaborate with the Major Gifts Team to identify major donor prospects and upgrades and support a superior and seamless donor experience through joint cultivation activities and as donors move between the Federal Club and Federal Club Council programs.

• Assist the Senior Director and other team members in special projects and ongoing initiatives to improve services to volunteers and donors. 

• Additional special projects could include but are not limited to: special fundraising campaigns, stewardship efforts, inter- and intra-departmental initiatives, social media content development, and benefit fulfillment. 

• Work with Federal Club team to develop volunteer training modules throughout the year, with a special focus during the biannual Board Meetings and other opportunities throughout the year.  

• Other duties as assigned. 

Position Qualifications:

• Two to three years of successful fundraising experience. Special consideration given for experience with mid-level donor programs. 

  • Three to five years of successful fundraising experience for Senior Program Manager

• Deep commitment to and knowledge of the rapidly changing LGBTQ+ equality movement and an inherent drive to keep current on HRC’s work as well as the social justice movement more broadly.  

• Excellent leadership, conflict resolution, and exceptional interpersonal skills are required. 

• Thoughtful, curious, flexible, collaborative, and creative problem-solver with entrepreneurial spirit and a sense of humor.

• Demonstrated experience working with highly motivated and passionate volunteers and donors.

• Committed to high-level customer service and donor support and consistently demonstrates initiative, creativity, tact, discretion, and diplomacy. 

• Good public speaking skills required. Experience delivering training preferred.

• Solid understanding of fundraising principles required, and proficiency with donor databases strongly desired. 

• Strong writing skills are strongly preferred. 

• Proficient in Microsoft Office applications (Word & Excel), Google Suite (Gmail, Calendar, Google Docs and Drive) and the Web and ability/willingness to learn new programs and software

• Proven track record handling multiple projects, managing and meeting deadlines, and working gracefully under pressure. 

• Flexibility with work schedule is required. When travel is safe, the ability to travel at least 25% of the work time is required. This will involve evening and weekend work. 

• Candidates with more than four years of relevant work experience may be considered for hiring at the Senior Manager level. 

All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.

Human Rights Campaign Website.