Vice President, Professional Services

Job Title:   Vice President Professional Services

Position Supervisor: Chief Executive Officer

Classification Level: Full-Time Exempt

Location: Arlington, VA (hybrid work optional)

Position Timeline: Permanent

APHSA is recruiting new talent! We are seeking an ambitious new hire who is efficient and successful at managing business lines that bring people, technology, and community together to advance customer-centered improvements in the delivery of public benefits and services.

APHSA is an association representing state and local agencies in the health and human services field. With and through these members, we work to advance solutions that are centered on administering, overseeing, and aligning programs to provide access to food, health care, housing, employment, childcare, community support, and other key building blocks.

Join a team of dedicated professionals who are results-oriented and are impacting systems across the nation! Our team at APHSA needs a person like you who leans forward and feels comfortable engaging with teammates, thought leaders and partners. We are looking for an innovative, solution-oriented action taker who will add to our collaborative team environment.

While your main focus will be leading and creating professional services and products that we offer to our members and partners, we are also looking for someone who thrives in a team environment. In addition, we need someone who is comfortable being on multiple cross functional internal teams to advance the work both internally and externally with kindness, compassion, inclusion, and a can-do spirit.

Your direct supervisor and coach will be Chief Executive Officer. Your support will be the entire APHSA organization because we work best when we all work together!

JOB SUMMARY:

Provide strategic leadership to expand and deliver APHSA’s fee-for-service business lines, including organizational effectiveness consulting, conference & events, training, and related service offerings. Oversee business development, drive revenue growth, and ensure operational excellence. Collaborate with cross-functional teams and external partners to develop innovative, high-impact services that meet member needs and strengthen APHSA’s market presence. 

Supervisor Responsibilities: Yes 

PRIMARY DUTIES AND RESPONSIBILITIES:

• Lead strategy and execution for APHSA’s professional services portfolio to ensure high-quality delivery, strong customer outcomes, and business growth. Build and maintain relationships with members, funders, and strategic partners across sectors to support growth and innovation.
• Oversee business development, including new service/product design, sales strategy, marketing coordination, and revenue generation. Oversee customer engagement, onboarding, service delivery, and ongoing success tracking. Monitor market trends, member feedback, and industry benchmarks to continuously refine services.
• Lead operational planning, pricing, risk management, and service performance tracking.
• Collaborate with executive leadership to align services with APHSA’s mission, strategic goals, and member value.
• Direct strategic execution, collaboration, and effective execution of APHSA conferences and events to support members, partners, and other key stakeholder’s requirements.
• Partner with APHSA’s Executive Leadership Team to cultivate a high-performance work environment that demonstrates APHSA’s core values. Serve as key member of the Executive Leadership Team. Help formulate and administer company policies, program design, and develop long-range strategic goals and objectives. Represent APHSA at public events, speaking engagements, and professional forums.
• Co-develop and manage the Professional Services Department budget. Oversee fiscal tracking of contract and grant-funded work and development/management of event budgets.
• Provide coaching and supervision to Department management-level staff
• Perform other duties as assigned.

REQUIREMENTS 

Education and Experience:

• Bachelor’s degree in Nonprofit Management, Business, Public Policy, Social Work, Public Administration, or a related field required
• Master’s degree in Business Administration is preferred
• Demonstrated experience in leading internal and/or external consultancy services providing sustainable customer solutions
• 10+ years of experience in public human services, nonprofit management, or social impact sectors, with at least 5 years in a senior leadership role.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office products
• Strong leadership and strategic thinking abilities, with a demonstrated ability to manage complex programs and drive organizational change.
• Excellent interpersonal, communication, and negotiation skills, with the ability to influence and collaborate with diverse stakeholders at local, state, and national levels.
• Knowledge of data analysis, impact measurement, and program evaluation methodologies.
• Expertise in budget management, fundraising, and securing grants to support social impact work.
• Ability to apply knowledge and experience to relevant human services programs, practices, and policies
• Ability to travel (up to 20%)
• Competencies crucial for success in this role include: driving execution, leading change, establishing strategic direction, cultivating partnerships, and relationship management 

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to work independently from a remote location

BENEFITS 

At APHSA, we value and support the health, well-being, and future of our staff. Our benefit package is based on improving employee morale, which fosters a work environment where staff feel they can thrive and feel accomplished. Aside from basic benefits such as employer coverage of health, dental, and vision insurance, we also offer additional employee benefits and rewards like these:

• 3% contribution to 401k or ROTH Plan
• Hybrid work environment
• Additional discretionary holidays included with 11 paid holidays
• Up to 25 vacation days
• 15 sick/wellness days
• Disability insurance
• Life Insurance
• FSA (health, dependent, commuter)
• Optional employee-paid benefits (legal, pet insurance, critical illness, accident)

INSTRUCTIONS: Please submit a resume and cover letter.  

This employer participates in E-Verify for employment verification. 

The American Public Human Services Association (APHSA) is a bipartisan national membership association representing state and local health and human services agencies and the subject matter experts that help execute their mission to improve outcomes for people nationwide. Building on our long-standing relationships with health and human services leaders, we focus on generating pragmatic solutions that advance the well-being of individuals, families, and communities.

Equal Opportunity Statement:

APHSA is an equal opportunity employer committed to creating an inclusive and supportive work environment for all employees.