Technical Services Coordinator

POSITION SUMMARY
Responsible for installation, maintenance and coordination with external resource of the Centers technical systems including computers, the Caperton Planetarium & Theater (CPT) system, and museum’s PCs and AV equipment. Occasional operation of the planetarium is required due to scheduling conflicts and technical needs.

Essential Functions Statement(s)

PC & Network Support
1. Act as primary liaison with external consultant (EC) to monitor all system functions and relay/track ongoing challenges and failures.
2. Provide technical support to all staff with computers, printers and peripherals.
3. Work closely with EC to perform physical tasks required for maintenance, upkeep and modification of the systems.
4. Maintain effective inventory of network and computer spare parts to facilitate rapid recovery in system failures.
5. Facilitate access and usage of system with third party providers such as network printers, internet access for tenants, etc.
CPT – Evans & Sutherland Systems (E&S)
1. Receive continued technical training on the DigiStar7 Projection system (D7) and remain up to date on all new technical developments and potential problems.
2. Maintain the setup of all theater components including racks (D7, Lighting, and Sound System), projectors, cablings, communication devices, etc. in perfectly organized state and in correspondence with well-kept and update documentation.
3. Support E&S in the installation of any new equipment in the Theater and ensure proper operation, organization and documentation.
4. Maintain a thorough log of all technical and performance issues related to the D7, projectors, sound system, lighting system and relay any emerging issues to related third party providers such as E&S.
5. Train CPT staff on proper handling of all systems.
6. Provide occasional show operation and special presentation delivery requiring additional projection and sound components.
Avampato Discovery Museum
1. Support exhibit staff to install, maintain and optimize computer, AV and technology-based exhibits when needed.
2. Work with education staff to check all technology-based exhibits weekly to ensure they’re in proper working order.
Theater and Events
1. Support production and technical staff as needed with performances in MFPH.
2. Provide technical support for performance rentals including lighting, sound, and wireless access back of house and for the merch seller.
3. Provide and coordinate IT needs with Clay and rental events in the center.
Other duties as assigned.

SKILLS & ABILITIES
Education: College or technical school preferred.

Experience: Experience in relevant field but not necessarily related exactly to the specific task of this position.

Computer Skills: Proficiency in MS Word, Excel, Outlook, and PowerPoint.

Other Requirements: Strong verbal communication skills; Strong interpersonal skills; Excellent organizational skills; Must be able to lift and move objects up to 25 pounds in weight; Ability to solve problems on the spot; Ability to maintain a calm demeanor in stressful situations.

To apply, please send resume to akidder@theclaycenter.org