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Description
SUMMARY:
The Senior Associate Director, Development Systems at The Carter Center provides strategic leadership for the development and optimization of fundraising technology and data systems. This role partners with the Development and Technology teams, as well as external service providers, to design, implement, and manage solutions that enhance fundraising operations. The position requires deep expertise in fundraising best practices, data governance, and the effective use of technical tools to drive fundraising insights and operational excellence. This position reports to the Director of Development Operations and Stewardship.
KEY RESPONSIBILITIES:
Strategic Leadership:
- Leads the execution of fundraising technology strategy for solutions that support the Center's fundraising development goals.
- Stays current with industry standards and emerging technologies to ensure best-in-class systems and processes.
Systems and Data Management:
- Oversees the implementation, maintenance, and continuous improvement of CRM platforms and integrated applications.
- Collaborates with the Carter Center's IT team to ensure data integrity, consistency, and security across all donor systems remains in line with IT policies.
- Serves as the primary gatekeeper for donor data and system access. Leads documentation of data model structures and maintain up-to-date SOPs for all core development systems.
- Plans and manages data migrations, exports, and appends for fundraising purposes.
Reporting and Analytics:
- Develops, deploys, and maintains standard and custom reports, dashboards, and data visualizations to support fundraising initiatives and analysis.
- Partners with stakeholders to define reporting requirements and deliver actionable insights. Supports fundraising strategy through data selection, extraction, and reporting for daily operations.
Project Management:
- Creates and manages comprehensive project plans, including schedules, budgets, resource assignments, and key dependencies. Directs the development of functional specifications, testing methods, and acceptance standards for all system-related projects. May assist Director with special projects to make processes more efficient and cost-effective.
Budget Management:
- Works with systems vendors on contract renewals and collaborates with Finance and Development staff to monitor budgets and make recommendations to the Director for budget adjustments.
- Liaison and Representation: Serves as point person for Development in matters relating to donor systems.
- Collaborates with Carter Center IT to implement proper compliance processes and procedures and with Finance to meet reporting requirements.
- Collaborates with leadership from Programs Development (Health/Peace), Individual Giving units, and Direct Marketing regarding processes and strategies to ensure data integrity, meet Finance reporting needs, and increase user engagement and efficiency.
Stakeholder and Vendor Engagement:
- Collaborates with internal teams and external vendors to align technology products and projects with Development objectives. Maintains clear and effective communication among all parties.
Training and User Adoption:
- Designs and delivers training programs and materials to promote effective use of CRM systems and related applications.
- Monitors system usage, analyzes adoption metrics, and implements strategies to maximize user engagement and resource efficiency.
Data and Security Compliance:
- In collaboration with the Center's IT team, maintains secure system interfaces within Development and with external applications to ensure compliance with data protection standards and organizational policies.
Supervision:
- May supervise, orient, and train staff, interns, and temporary contractors.
Policies & Procedures:
- Ensures compliance with all organizational policies and procedures. Develops efficient procedures in support of department activities.
Professional Development:
- Maintains professional growth and development of self and staff by identifying educational/training programs, professional organizations, activities and resources to maintain knowledge of national trends and to promote leading-edge expertise.
Performs other related duties as required.
MINIMUM QUALIFICATIONS:
- A bachelor's degree in a related field and four years of experience with supporting fundraising systems and/or information systems, donor of fundraising records management, database management, or related field, OR an equivalent combination of education, training, and experience.
PREFERRED QUALIFICATIONS:
- Relevant certifications in project management (e.g., PMP), CRM administration, or data analytics.
- Experience in a nonprofit or fundraising environment.
- Proven experience in fundraising technology, including close collaboration with fundraising teams, process management, report development, and staff training.
- Strong project management skills with the ability to lead cross-functional teams.
- Expertise in CRM platforms (e.g., Raiser’s Edge NXT), with a focus on enhancing user experience and operational efficiency.
- Working knowledge of data warehouses, data visualization tools, and dashboard development (preferably Power BI).
- Proficiency with project management software (e.g., Planner, Jira, Asana, Wrike); experience with multiple platforms preferred.
- Demonstrated skills in Business Analysis, Process Improvement, and familiarity with project/process management methodologies.
- Excellent verbal and written communication skills.
NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to The Carter Center on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines. All non-exempt employees must reside within the state of Georgia. The Carter Center reserves the right to change remote work status with notice to employee. Applicants must be currently authorized to work in the United States for any employer.