Program and Development Coordinator

Tri-City Volunteers (“TCV”) is seeking a mission-driven Program & Development Coordinator to join our small but mighty team to help execute our hunger relief programs in southern Alameda County and build our base of support. This role requires compassionate and respectful communication with clients, volunteers, and staff.

Who We Are

Established in 1970, Tri-City Volunteers Food Bank is a non-profit organization that provides food assistance to the residents of Alameda County. We are the largest client-direct food bank in the area. We serve up to 6,000 individuals EVERY MONTH through our marketplace and bag lunch programs and with COVID-19, those numbers have risen exponentially. With a staff of 6, a volunteer force of almost 1,900 individuals, and a cash budget that barely breaks $600,000, we are extremely efficient in distributing over 6 million pounds of food annually.

What You’ll Do

The Program and Development Coordinator supports the implementation of TCV’s programs and fundraising efforts. Reporting to the Executive Director, the Program and Development Coordinator supports all daily food distribution programs and fundraising efforts. Program responsibilities include serving as the first point of contact for new client intake, and the organization and preparation required for our volunteers to run food distributions. Development responsibilities include updating and maintaining donor records and supporting fundraising campaigns and events.

What You’ll Bring to TCV

• Minimum of 2 years’ experience working in a fast-paced environment, demonstrating excellent problem-solving skills and multi-tasking ability.
• Minimum of 2 years’ experience providing excellent customer service to diverse, low-income communities in a public-facing position.
• Excellent verbal and written communication skills. Comfortable with presentations and public speaking
• Strong organizational and project management skills with exceptional attention to detail
• Intermediate to advanced level of proficiency with CRM, email, and MS Office (Outlook, Word, Excel & PowerPoint), and design programs such as Canva
• Ability to prioritize and handle multiple assignments in a fast-paced environment
• Ability to occasionally attend functions/activities outside normal hours
• Valid California driver’s license with insurable driving record. Vehicle ownership not required.

Preferred Qualifications

• Multi-lingual, Spanish or Farsi/Dari preferred
• Passion for food justice and/or lived experience of challenges related to food insecurity or hunger.
• Knowledge of basic client intake and social services case management fundamentals
• Experience in client-facing social services nonprofit organization. Food Banking experience a plus.
• Strong, in-depth knowledge of and community connections in the Tri-Cities (Fremont, Union City, Newark)

Personal Attributes/Values

• Dependable – punctual and responsible, completes tasks on time and communicates delays clearly.
• People-orientation- able to interact effectively, politely, and productively with all types of people from all types of backgrounds and experience and in all types of situations. Comfortable working with non-English speaking and culturally diverse clients.
• Strong team player with the ability to support many people and projects and communicate any capacity limitations clearly.

Physical Requirements

This position is in an open warehouse environment and an office setting which requires working for a part of the shift exposed to seasonal weather temperatures. Able to perform the following duties with or without accommodation:

• Participate or assist in physical tasks and activities which include but are not limited to bending, reaching, lifting, pushing, pulling, kneeling, squatting, stooping, and reaching above shoulder height to moving product and equipment more than 50 lbs.
• Work with staff in a warehouse environment with temperatures ranging from minus 2 degrees to above 90 degrees.
• Traverse the warehouse floor frequently throughout the day to execute duties
• Stand/sit for duration of scheduled shift
• Able to operate computer, keyboard  and telephone equipment for majority of workday shift
• Ability to respond and react quickly to moving vehicles, equipment, and loud noises/sounds typical in a warehouse setting

Compensation & Benefits

This is a full-time, non-exempt on-site position working 35 hours per week, Monday through Friday, 8:00 am to 3:30 p.m. (remote work is not available) with occasional nights and weekends announced in advance. The non-negotiable starting hourly wage for this position is $31.40/hour or $57,148 annualized based on a 35-hour workweek.TCV offers a competitive benefit package including:

• Medical/Dental/Vision Coverage: TCV pays 100% of employee premiums for medical, dental and vision coverage.  Employees may opt to pay premium(s) to add their dependents to our plans.
• Paid Time Off (PTO):   Employees are eligible to accrue up to 72 hours of paid time off and 40 hours of paid sick leave in your first year
• Paid Holidays: Ten (10) paid holidays annually

Apply for this position by submitting your cover letter and your current resume here. Your cover letter should include why you are interested in Tri-City Volunteers and what relevant experience you’d bring to TCV. Due to the size of our team and nature of our work, we are unable to respond to phone calls.

Note:  Tri-City Volunteers does not have the resources to sponsor visas, nor any open positions eligible for the H-1B program.

Tri-City Volunteers  fully and actively supports equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.