Ministry Communications & Relations Coordinator

Volunteers of America (VOA) is a faith-based, nationwide nonprofit organization dedicated to helping those in need rebuild their lives and reach their full potential. The VOA network includes more than 16,000 full-time professionals empowering 1.5 million people annually through our 29 affiliates in 46 states. We provide hundreds of service programs, including those for seniors and people with disabilities, those experiencing homelessness and those recovering from addiction. VOA is one of the nation’s most comprehensive human services charities, offering programs for communities, individuals and families.

VOA is seeking a Communications & Relations Coordinator to support our Ministry department. Based in VOA's National Offices in Alexandria, Virginia, the selected candidate will support VOA's National Ministry by managing internal communications, coordinating event registration and follow-up, maintaining ministerial records and supporting communications that enhance connection across the ministry network. While not directly involved in fundraising, this position works in close collaboration with the Development and Marketing teams to provide timely ministry content for use in donor messaging, updates and campaigns.

This position is Full-Time (up to 40 hours per week) and is fully On-Site

Primary Responsibilities:

Coordinate Ministry Communications and Content

• Draft and distribute internal communications to ministers and members, including event announcements, ministry updates and quarterly newsletter
• Monitor the shared ministry email inbox; respond or escalate inquiries appropriately, including confidential or time-sensitive matters
• Maintain the Ministry Department Calendar, adding key meetings, credentialing deadlines and scheduled communications
• Support the preparation and scheduling of messages related to recurring ministry campaigns and meetings (e.g., Iron Sharpens Iron)

Provide Content for Donor Communications

• Collaborate with the Development and Marketing teams to supply timely ministry updates, impact stories and reflections
• Draft message templates and thank-you notes for ministry leadership to personalize for donor acknowledgments
• Ensure all materials reflect the spiritual voice and values of VOA’s National Ministry

Manage Ministry Event Registration and Support

• Create and maintain online event registration forms (e.g., CVENT); monitor RSVPs and provide reports to the ministry team
• Send pre- and post-event communications, including confirmations, reminders and follow-ups
• Coordinate participant communications and support basic event logistics alongside other ministry staff

Support Credentialing and Ministerial Application Processes

• Monitor incoming applications for credentialing and confirm submission completeness
• Communicate with applicants regarding missing documentation or next
• Maintain organized digital records and submit ministerial job descriptions for IRS review when needed
• Provide weekly or monthly progress updates to credentialing

Maintain Ministerial Contact and Status Records

• Help maintain an up-to-date database of all credentialed ministers and members
• Input changes to contact information, credentialing status or role transitions
• Ensure records reflect current engagement and compliance

Required Knowledge, Skills and Abilities:

• Strong written and oral communication, organizational and interpersonal skills with ability to manage multiple projects simultaneously is a must
• Experience with CRMs, email tools and event registration platforms preferred
• Proficiency in Microsoft Office
• Discretion and professionalism in handling confidential or sensitive material
• Comfortable working independently and collaboratively in a ministry or nonprofit environment
• Ability to align communication style with faith-based values and messaging

Qualifications:

Physical Capabilities:

• Lifting: Requires lifting materials up to 10 lbs.
• Ability to stand or sit at a computer for prolonged periods

Working Conditions:

• The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position will take place primarily in an office setting.

Education And Experience:

• Bachelor’s degree in Communications, Public Relations, Ministry or a related field is required (additional experience in Event Coordination or Database Management is a plus)
• 0–2 years of relevant experience in Communications, Administration or Ministry support within a nonprofit (and/or a faith-based setting) is preferred

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

Employment with VOA is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, education and credentials, a criminal background check and a department of motor vehicle (DMV) check if applicable. Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Senior Vice President of Human Resources.