Description
Are you a customer success professional who thrives in client-facing, fast-paced environments and enjoys helping enterprise teams adopt technology, improve operations, and scale programs successfully? AccountMakers has been engaged by a growing enterprise SaaS organization specializing in workplace transportation, parking, EV charging, and mobility operations to hire a Customer Success Manager responsible for supporting a high-profile enterprise customer onsite in San Francisco.
We are looking for someone who will serve as a trusted advisor and onsite platform expert, helping drive adoption, optimize workflows, and support transportation and workplace operations across multiple office locations.
This is a full-time, onsite temporary opportunity with the potential to convert to a permanent position. In this role, you'll work closely with cross-functional stakeholders to ensure a seamless user experience while identifying opportunities to improve efficiency and scale programs globally.
You will be responsible for supporting platform usage, improving workflows, providing data-driven insights, troubleshooting issues, and collaborating with internal product and support teams to ensure a world-class customer experience. The ideal candidate brings experience in customer success, workplace operations, client services, implementation, or account management, and is highly comfortable operating in a hands-on, enterprise-facing environment.
What We’re Looking For
- 2–3+ years of experience in Customer Success, Customer Success Operations, Account Management, Implementation, Client Services, Workplace Operations, or a similar client-facing role within technology or SaaS.
- Experience supporting enterprise customers or working directly onsite with clients is strongly preferred.
- Strong organizational skills with the ability to manage multiple priorities and workstreams in a fast-paced environment.
- Excellent verbal and written communication skills with the ability to build credibility and influence senior stakeholders.
- Experience serving as a trusted advisor and primary point of contact for platform-related questions, reporting, troubleshooting, and workflow improvements.
- Ability to monitor platform usage, identify adoption gaps, and collaborate with stakeholders to increase engagement and drive successful outcomes.
- Experience working with data dashboards, reporting tools, CRM systems, project management platforms, and spreadsheets such as HubSpot, Asana, Google Sheets, or similar technologies.
- Ability to create documentation, workflows, playbooks, and resources that support operational excellence and scalable program expansion.
- Comfort using AI and GenAI tools to improve productivity, automate workflows, and enhance reporting and documentation.
- Experience within B2B SaaS, workplace technology, proptech, facilities operations, mobility, transportation, or employee experience platforms is a plus.
- Familiarity with corporate parking, employee transportation, access programs, shuttle operations, or workplace mobility solutions is a plus.
- Ability to work full-time onsite in San Francisco.
Compensation
This opportunity offers a competitive pay rate of $70–$100 per hour, depending on experience. The position is full-time, onsite, and offers the opportunity to convert to a permanent role for the right candidate.