Team Leader, Housing and Homelessness Services

Are you seeking a career option that provides purpose and meaning? Would you like to be part of a team that is creating just communities for all and transforming the lives of women and children?

The YWCA Greater Harrisburg is seeking a full-time Team Leader for its Housing and Homelessness Department. The Team Leader is primarily responsible for:

• Daily oversight of operating procedures and workflow
• Supervision and performance management of direct service staff including preparation of performance management documentation
• Implementation of quality case management systems and life skills for program participants
• Data quality and quality assurance checks
• Preparation of monthly statistical reports
• Implementation of department work plans
• Monitoring occupancy of residential programs and meeting occupancy standards
• Mentoring, developing, and supporting department staff including training of new staff

Applicants must be able to successfully demonstrate:

• Supervisory knowledge and skills
• Ability to independently utilize sound judgment
• Capacity to adapt to a changing environment and manage multiple priorities
• Development and implementation of project goals and objectives
• Ability to motivate, develop and support employees
• Highly developed verbal and written communication skills
• Respectful and professional demeanor
• High level of organizational skills with effective time-management strategies
• Ability to respond to difficult situations with professionalism
• De-escalation skills
• YWCA Core Values of Respect, Inclusivity and Accountability

Qualifications:

• Bachelor's degree in human services or related field and two years related work experience
• Prior leadership experience with supervisory responsibilities
• Project management experience
• Previous experience working with homelessness, crisis intervention, or domestic violence/sexual assault victims a plus
• Valid driver's license and clean driving history
• Reliable, personal vehicle and proof of insurance
• FBI, criminal and child abuse clearances upon hire

Send resume along with cover letter to: resume@ywcahbg.org or jneifert@ywcahbg.org