Program Representative

Program Representative

Program Representative 150 150 jescobar
RCAP Solutions
Published
March 6, 2023
Location
Worcester
Category
Job Type
Contact Name (not public)
Jenn Escobar
Main Phone
978.630.6744

Description

Position Title:  Program Representative

Location: Worcester

Summary:  Program Representative is responsible handling a large caseload of clients participating in a federal or state rental assistance program that RCAP Solutions manages.

Responsibilities:

  • Ensures that the program participants, and property owners comply with program requirements in accordance with all applicable state or federal regulatory requirements.
  • Completes annual re-examinations for an assigned caseload in a timely manner.
  • Responsible for verifying client’s income, assets, and expenses to determine continued eligibility. Calculates participants share of rent and program subsidy levels using the income and asset verification process.
  • Conducts orientation for voucher holders; ensures proper documentation is completed and inputs confidential data into secured systems.
  • Issues vouchers and monitor clients housing search efforts through lease up process; sends all required notifications to landlords and participants.
  • Processes housing assistance terminations according to established procedures.
  • Maintains and documents communications with applicants, participants, and landlords relative to program administration.
  • Reports program compliance issues such as violation of family obligations, evictions, income eligibility, and fraud to the program Director.
  • Collaborates with community resource agencies and landlords in support of clients with positive tenancy and sustained housing assistance.
  • Meets and cooperates with federal and state monitoring officials, auditors, and others as required.

Requirements:

  • Education and Experience: Associate degree or equivalent from two-year college or technical school with a minimum of 2-3 years of work experience in housing or social service agencies; or three years related experience and/or training; or equivalent combination of education and experience.
  • Communication: Must have excellent communication skills both verbal and written; provide excellent customer service; and have good public speaking skills. Preference given to candidates with multilingual skills (verbal and written) including Spanish.
  • Adaptability: Ability to multi-task, meet deadlines, and have good mathematical skills.
  • Computer Skills: Must have experience with computer systems and databases including Microsoft Office Outlook, Excel, and Word.
  • Certification: Must have or complete required Nan McKay or Quadel HUD required training for position and become certified within one year of hiring.
  • Must pass a CORI.

Benefits:

  • Competitive compensation
  • Medical, Dental, Vision, LTD, and Life Insurance
  • Competitive Vacation and Sick time
  • 13 Paid holidays!
  • 403(b) plan

How To Apply

If interest, apply by emailing us at: hr@rcapsolutions.org