Program Director – Home Match – San Francisco

Home Match San Francisco program helps communities meet three important goals: empowering aging community members to stay in their chosen homes; creating affordable places to live; and combating social isolation. The Program Director leads and is accountable for the success, growth, and sustainability of the San Francisco Home Match program and will be an active part of the broader Home Match and Covia Community Services teams.  Lead community outreach, partnership development, fundraising, and work directly with homeowners and home seekers. The Program Director must feel comfortable engaging with a diverse set of individuals, cultures, and circumstances. Fluency in Spanish or Chinese is desirable. This position requires flexibility in hours including frequent evening and weekend work. Office is in San Francisco, CA.

Responsibilities

• Responsible for helping set and achieving annual goals and objectives
• Direct (or dotted line) management and cultivation of staff
• Develop and implement an outreach plan to promote the program in the community and to secure the targeted number of appropriate program participants
• Lead the matching and home sharing process for a portfolio of program participants including conducting interviews, home visits, background checks, reference checks, and moderating lease agreements
• Conduct follow up mediation services as needed, to assist clients in maintaining a successful match
• Use creativity to determine effective new, online methods of conducting outreach and engaging with Home Match participants and partners
• Use a set of online tools to track and analyze program data to determine best practices and areas of improvement
• Continually seek opportunities to strengthen and/or expand the program and its impact
• Contribute to the sustainability of the program including donor cultivation, proposal development and reporting

Knowledge, Skills, and Abilities

• Self-motivated and personable individual that works well independently, while also being able to work effectively and collaboratively within a team and with community partners
• Proven track record, meeting programmatic goals, building impactful partnerships, and securing funding or achieving a sales quota
• Exemplary organizational and time management skills, flexibility, and demonstrated experience in successfully managing all aspects of program operations and partnership cultivation/management
• Excellent verbal, written, and public speaking skills. Ability to negotiate and problem-solve with individuals from diverse backgrounds
• Strong active listening skills, empathy and cross-cultural understanding
• Fluency in Spanish or Chinese is desirable.

Education and Qualifications

• Bachelor’s Degree and/or Master’s Degree from an accredited institution or equivalent experience
• Knowledge of housing programs and resources in the Bay Area is a plus
• 5-7 years of program management, sales or fundraising experience
• Ability to cultivate and maintain strong relationships with a diverse set of stakeholders
• Strong public speaking, presentation and written communication skills
• Experience working with a vulnerable population
• Must have own vehicle and provide car insurance

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