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Description
Provide excellent customer service by being professional, courteous, friendly and prompt in directing station visitors and calls. Make a positive impact in the community while demonstrating Cascade Public Media’s values of integrity, community, innovation and diversity.
Cascade Public Media serves a diverse community, in terms of ethnicity, class, culture, language, sexual orientation and disabilities and we are committed to increasing diversity and inclusion amongst our team members. We encourage everyone interested in this role to apply even if you don't meet of our requirements.
Hourly Rate: $19.47 - $19.47
Hours: 28-30/week
Typical schedule: Monday/Wednesday/Friday: 10am-5pm and Tuesday/Thursday: 12pm-5pm
Seattle, onsite
Proof of vaccination required for employment
Cascade Public Media offers competitive benefits to team members working 20 hours or more a week.
Benefits include:
- 11 paid holidays
- 1 personal holiday
- 4 weeks of Paid Time Off (PTO) to start
- Half-day Fridays during Summer
- Company-matched 401(k) Retirement Plan that is fully-vested immediately
- Employee Assistance Program (EAP)
- Medical
- Dental
- Vision
KEY RESPONSIBILITIES/DUTIES
- Open and secure Cascade Public Media lobby area and keeps the area orderly and free of clutter
- Greet and direct station guests and visitors
- Handle and route internal and external calls and paging on a multi-line phone system
- Refer questions and requests for information to the appropriate departments (e.g., Programming, Customer Service, Engineering, Accounting)
- Accept and monitor incoming and outgoing courier deliveries, including UPS and FedEx
- Assign, distribute and collect ID badges for vendors and guests, as well as tracking temporary use badges
- Initiate and enforce compliance with COVID-19 protocols required to enter the building
- Maintain confidentiality as appropriate
- Schedule production facilities, equipment and personnel resources as requested
- Work closely with Lead Receptionist to ensure effective use of scheduling, software, and all resources are effectively met
- Assist in updating and maintaining the Reception page on CPM internal intranet as assigned
- Process and prepare outgoing mail
- Maintain knowledge of bargaining unit contract to ensure compliance when scheduling production crew and supplemental crew
- Open, sort, mark as received, and distribute daily incoming mail to internal mailboxes
- Inform recipients of incoming packages and maintain staff mailboxes
- Monitor station vehicle calendars
- Inventory, order, and maintain Admin. Event closet, lunchroom and general office supplies
- Empty dishwasher each morning
- Update and distribute Cascade Public Media Phone List
- Work closely with on-call to provide training and updates of new protocols, practices and equipment
- Train supplemental staff and other temporary front desk personnel as assigned
- Staff reception desk during special events as assigned
- Collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of Cascade Public Media
- Other duties, responsibilities and activities may change or be assigned at any time, with or without notice
REQUIRED SKILLS/ABILITIES
- Excellent interpersonal communication skills appropriately tailored to different recipients required
- Committed to working with and supporting diverse guests and visitors
- Proficient in MS Outlook, working knowledge of MS Office Software, commitment to on-going technical skill development as relates to Position
- Ability to handle multiple tasks with a positive and professional manner
EDUCATION AND EXPERIENCE
- High School diploma or equivalent required
- One year of receptionist and/or customer service experience required
- One year of experience with multi-line telephone system strongly preferred
PHYSICAL REQUIREMENTS
- Moderate to heavy physical tasks up to lifting 55 pounds unassisted required
- Lifting, stretching, climbing steps, bending and moving office equipment required
- Ability to sit, stand and type for long periods of time
- Ability to view data on a computer screen for long periods of time
- Ability to work some evenings, weekends, holidays and on-call shifts as needed