This Manager assures the delivery of relevant and engaging training and technical assistance that elevates the professional growth and performance of health center professionals and stakeholders. This position:
- provides operational and programmatic management for NACHC’s implementation of leadership and career advancement projects; and
- works in close coordination with all members of NACHC’s TTA Division, across NACHC and with other partners, as appropriate.
- Develop, implement, and support community-based mini-grant programs that advance and document promising practices in health center staff career advancement and professional development.
- Execute and host training events, in collaboration with partners, managing the registration, marketing, faculty/facilitators for virtual and/or in-person delivery with excellence in the preparation, implementation, and post-event phases.
- Manage NACHC’s leadership and workforce virtual learning communities, including development of new communities, managing community membership, fostering connections with and among learners, encouraging participation and exchange in all directions, sourcing and communicating best practices and relevant learning support materials, and serving as the consistent NACHC voice/presence in the learning community.
- Inform training and technical assistance content through research on current issues that impact leadership, workforce development and career advancement particularly in the health care setting.
- Develop and/or refine specialized curriculum and delivery by incorporating instructional design techniques appropriate for adult learning.
- Track and analyze health center TTA needs and training evaluation results specific to the workforce and leadership portfolios.
- Elevate and integrate workforce development and career advancement concepts into training and technical assistance activities as appropriate across the TTA Division, other NACHC departments, Primary Care Associations, Health Center Controlled Networks and other TTA partners.
- Integrate education sessions into NACHC’s major conferences and other training venues, as appropriate and in coordination with Supervisor.
- Contribute to product concepts and integrate current adult learning techniques into TTA activities.
- Apply expert project management techniques to ensure deliverable milestones and budget oversight assigned to TTA activities, including any federal or private grant funds and its associated requirements.
- Informs and advises Supervisor on the current status, risks, and progress of financial tracking and workplan deliverable tracking for assigned projects to ensure appropriate grant managers and SVP of TTA are able to complete required grant project reports.
- Participates with the NACHC Program Director(s) or SVP as appropriate in specific conversations and monitoring calls with federal partners or other funders.
- Perform other duties as circumstances arise or as assigned.
- Commitment to the community health mission
- Minimum of a Bachelor’s degree (Master’s degree preferred) with at least five years’ experience in workforce development, adult learning and/or primary care operations (community health centers, primary care associations experience preferred)
- Experience in project management, including oversight of budgets, reporting requirements, impact analysis and deadlines compliance
- Demonstrated skill in facilitating and leading professional and para-professional groups, both in-person and virtual learning communities and events (community based or healthcare setting preferred)
- Demonstrated commitment to growth, meeting a high bar, and contributing to a positive workplace culture of continuous improvement and teamwork
- Solutions-oriented, with strong conceptual and innovative thinking
- Advanced proficiency in electronic tools and collaborative virtual platforms for convening groups and engaging learners, (i.e. video conferencing such as Zoom, WebEx, Teams, etc.
- Superior problem solving and judgment, with an ability to maintain professional and positive attitude
- Excellent verbal/written communication and interpersonal skills with high customer service orientation
- Experience with federal and/or foundation grant management processes and requirements
- Works effectively with people from a variety of backgrounds
- Works effectively with minimum direction
- Travel required when safe to do so (approximately 15%)