Special Events Senior Associate

The Entertainment Community Fund (formerly The Actors Fund), a nationwide human services organization that helps all professionals in performing arts and entertainment, seeks a Special Events Senior Associate. In conjunction with the Manager of Special Events, the Special Events Senior Associate position is responsible for coordinating aspects of theatrical performance events including managing event ticket processing and sales, will call process and distribution and event donor acknowledgements. Assists with additional events such as the annual gala, benefit concerts, online auctions, golf & tennis event, online streaming fundraisers, and other events as assigned.

RESPONSIBILITIES

The Special Events Senior Associate position has the following responsibilities:

• TICKETING: Procure, process, sell and distribute event tickets; manage seating and will call arrangements; manage ticket phone line & online sales requests; manages event sales reports; prepares online seating charts with pricing options for theatrical events sold through the in-house ticketing software, Audience View; inputs & maintains accurate ticket purchaser and ticket sales records in Audience View; provides sales updates & seating requests to Executive Team
• THEATRICAL PERFORMANCE EVENTS & SPECIAL EVENTS: Assist Manager of Special Events and Director of Special Events with day-to-day coordination of department goals; processes donation and tax acknowledgment letters for theatrical performance events & special events; assists with technical processes for online streaming fundraising opportunities
• OUTREACH/RECRUITMENT: In conjunction with the Manager of Special Events, the Special Events Senior Associate works with the offices of theatre owners, guilds, and industry representatives to secure theatrical performance tickets
• COMMUNICATIONS & MARKETING: Coordinates with the internal Communications & Marketing team to assist with social media outreach for theatrical performances and other events

MINIMUM QUALIFICATIONS

• Bachelor’s Degree
• Minimum 3-5 years of experience in execution and support of fundraising events
• Superior customer service skills
• Highly proficient with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Ability to motivate others and form productive relationships with a wide variety of office personnel of entertainment & performing arts industry leaders, contractors, talent, donors, vendors, staff, and volunteers
• Be a brand ambassador and representative out in the community

ADDITIONAL REQUIREMENTS 

• Experience with online ticket sales software such as Audience View is a plus
• Prior experience in a customer service-oriented, ticket selling or servicing environment preferred
• Experience with streaming platforms such as StreamYard is a plus
• Working knowledge of theatre preferred
• Event based hours outside of office hours, including weekend and evening hours as needed for event ticketing and coordination
• Some physical labor required in production of events
• Supervision of volunteers and interns during selected events
• Some travel may be required

ABOUT THIS POSITION

This is a full-time salaried position based in the Entertainment Community Fund’s National Headquarters Office in Times Square, New York City. The Entertainment Community Fund offers a competitive salary, as well as a comprehensive benefits package, including: choice of multiple health and dental plans, voluntary vision, flex and dependent care plans, employer-paid life and long-term disability insurance, supplemental life and disability, 401(k) plan with generous employer match, tuition reimbursement, generous paid time off and TransitCheck commuter benefit.

Apply online at www.entertainmentcommunity.org/careers or via the URL link provided.  A complete application will include a resume, cover letter and salary expectations.