Downtown Campus Manager

Sponsors seeks to improve opportunities and outcomes for individuals with conviction histories and to assist individuals released from incarceration with their successful reintegration into our community. Sponsors is a nationally recognized model in reentry services.

Sponsors Values:

• Empowerment: We support each person in making their own choices to lead their best life.
• Dignity: We respect and believe in the goodness of every person.
• Community: We are stronger when everyone is able to fully participate and contribute.

Position Supervision:

This position reports directly to the Transitions Program Manager. This position supervises a direct services team; currently four full-time Support Staff, 1-2 On-Call staff, and one full-time Case Manager.

Job Description :

Sponsors Downtown Campus provides transitional housing and wraparound reentry services to women with conviction histories. The Downtown Campus (DTC) Manager coordinates all program services and operations for this campus. This position provides leadership to a team of approximately five regular team members, including case managers and support staff.

This position will process DTC bed list applications, manage a small caseload as needed, and serve as the subject matter expert for organizational policies and procedures. The DTC Manager coordinates programs on the campus and in collaboration with services at the Roosevelt Crossing Campus. The DTC Manager is essential to building a strong team, maintaining program compliance, and ensuring the safe and efficient operation of the campus.

The ideal candidate:

• has experience supervising employees
• has experience leading and motivating a team with diverse life experiences and responsibilities
• understands how to manage a program that provides social services in a residential setting.
• is passionate about reentry services and providing second-chance opportunities
• is collaborative in nature and ready to work closely with community partners
• is comfortable working on a satellite campus

Responsibilities

1. Manage the Downtown Campus bed list.

• Review correspondence from prospective program participants and respond to requests within one week.
• Review program applications and assign new participants to the incoming bed list or waitlist.
• Ensure case managers have the necessary information about new participants upon program entry.
• Work with Release Counselors, Probation/Parole Officers, and other agencies to ensure participants have access to safe housing upon release.
• Oversee functions of onboarding and administrative processing of participant accounts and services in coordination with other departments.

2. Provide oversight and supervision to direct reports.

• Provide direct supervision to Downtown Campus staff, including ongoing training/coaching and performance evaluation.
• Conduct routine 1:1s with direct reports.
• Conduct routine quality assurance audits as assigned by the Transitions Program Director.
• Serve as subject matter expert for HMIS and Sponsors’ internal data management system.
• Ensure coverage of all shifts using regular and on-call campus staff, coordination of coverage from other campuses, or alternate planning approved by the Transitions Program Manager.

3. Manage participant caseload.

• Perform intake assessments for new participants within three business days of arrival using program-approved assessment tools.
• Monitor status of individualized case plans based on program assessment tool recommendations.
• Initiate referrals to community partners and communicate regularly with participants’ parole officers and treatment providers.
• Monitor compliance with Sponsors program requirements.
• Monitor compliance with requirements of other related programs, including group programming, drug/alcohol treatment, parenting classes, and others as applicable.
• Conduct weekly scheduled 1:1 sessions with each assigned participant and maintain communication as necessary.
• Perform scheduled and random drug and alcohol screenings.
• Utilize web-based programs and other systems to chart participant progress, maintain accurate entry/discharge records, and coordinate care.
• Facilitate Sponsors cognitive behavioral groups as needed and ensure fidelity to the relevant curricula. Complete all group programming-related documentation within the agency designated time frame.
• Coordinate coverage for other staff members’ caseloads when they are on leave.

4. Intra- and Inter-Agency Collaboration and Communication

• Attend and actively participate in scheduled Transitions Program staff meetings, all-staff meetings, and weekly case management meetings.
• Maintain regular direct communication as appropriate, both written and verbal, with appropriate Sponsors staff regarding participant progress and conduct, facilities operations, and organizational protocols/procedures.
• Maintain regular direct communication as appropriate, both written and verbal, with community partners, such as Lane County Parole & Probation, Emergence, and Department of Human Services

5. Coordinate DTC Property Maintenance

• Conduct regular property scans to identify maintenance needs.
• Ensure Sponsors Operations Team is made aware of interior and exterior property maintenance needs.
• Coordinate services with the Sponsors maintenance team and oversee sustainable practices to maintain healthy and clean facilities.

Other Supervisory and Operational Duties

• Develop training practices and oversee training of campus staff including trainer development for designated positions.
• Advise, influence, and enforce policies and procedures shared by the organization, the Transitional Housing Program, and those unique to the Downtown Campus.
• Perform other related duties as assigned by the Transitions Program Director.

Skills and Knowledge:

• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Able to make quick decisions informed by policies and protocols
• Knowledge/understanding of the barriers related to a conviction history
• Understanding of the unique needs of women who have experienced homelessness and/or involvement in the criminal legal system
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to act with integrity, professionalism, and confidentiality
• Proven ability to foster teamwork, promoting process improvement and meaningful collaboration
• Proficient with Microsoft Office Suite or related software
• Ability to work effectively with a wide range of people to achieve individual and organizational objectives
• Commitment to the mission and values of Sponsors and reentry services

Education and Experience:

• Higher education degree in a related field preferred
• 2+ years of experience providing direct services in a social service setting
• 1+ year of experience supervising employees required; 3+ years of supervisory experience preferred
• QMHA, CDAC, or similar certification is preferred.

Work Environment:

• The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties.
• This position will travel between locations at the direction of the Transitions Program Director in an effort to meet organizational needs.
• May encounter frequent interruptions throughout the work day.

Physical Demands:

• Walking up and down stairs
• sitting at a desk for prolonged periods of time
• The noise level in the work environment is typical of that of an office environment.

Post-conviction Supervision Status

Successful candidates for this position must not be on parole, probation, or in a diversion program (e.g. SB416, Treatment Court, DUII Diversion, Restorative Justice).

Compensation:

Starting Range: $25.65 – 27.43/hr

$53,345.14 - 57,054.40 (annually)

FLSA Classification: Salary - Exempt

FTE: 1.0 (40 hours/wk)

The perks of being a Sponsors Team Member:

• Work with an amazing team of passionate, talented and committed individuals.
• 100% coverage of monthly premiums for basic health, vision, and dental insurance for employees and eligible dependents.
• Over 2 weeks of sick and vacation leave per year. Accrual begins with your first payroll.
• Candidates who are highly proficient in English and Spanish may be eligible for a 5% bilingual differential pay (certified by examination).
• 10 paid holidays plus an additional floating holiday.
• 10% pension contribution to a retirement fund of your choice after 2 years of employment. No matching required!
• Our organization qualifies for Public Student Loan Forgiveness.
• Annual pay increases, Employee Assistance Program, fun activities, and more.