Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Donor Database Manager for the San Francisco-Marin Food Bank.
The San Francisco-Marin Food Bank is comprised of a dedicated team of approximately 210 staff working collaboratively to provide close to 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 4 people are at risk of hunger.
POSITION PURPOSE: As a core member of an integrated department with a commitment to excellence, the Donor Database Manager is responsible to document fundraising and data processes and to support and train department teams to work more efficiently and use the Raiser’s Edge database consistently. Position requires extensive project management skills and collaboration across the entire Development team. Flexibility to meet new deadlines and urgent requests is a must. Candidates should be impact-oriented, mission-driven and have extraordinary attention to detail.
DUTIES AND RESPONSIBILITIES
- Maintain the ongoing quality and integrity of the data in Raiser’s Edge
- Verify, document, update coding systems, definitions, data entry standards, and database procedures.
- Establish a system of quality control checks of all data input by users.
- Analyze department database needs to help streamline and adjust daily team processes.
- Manage global data imports and updates.
Development Operations Support
- Manages the Donor Database Coordinator in producing reports, supporting data-focused projects and recording, capturing, and maintaining information about supporters in Raiser’s Edge.
- Works closely with the Manager, Donor Insights and Manager, Gift Processing Systems in the areas of data management.
- Plan and execute data clean-up as identified by the Manager, Donor Data Analytics.
- Partner with the Manager, Donor Data Analytics on data requests, reporting, and special projects.
- Other duties as assigned to meet the Food Bank’s goal of increasing fundraising in support of programs and services that benefit our community.
- Setup and consult on basic dashboards and reports in both Raiser’s Edge database view and NXT web view.
- Point person for criteria-specific donor mailing lists, email groups, and recognitions lists.
- Oversee cross-team mailing lists such as event invitations and annual report.
- Partner with the Annual Fund team with campaign deadlines and reporting.
- Guide, structure, and document event list management and registration processes in Raiser’s Edge.
Department Training and Procedures
- Lead trainings for database users who input and extract data in Raiser’s Edge and NXT.
- Collaborate and consult with teams to drive and document team specific data entry procedures.
- 2-4 years professional experience and demonstrated success in fundraising initiatives in a nonprofit environment a plus.
- 1-2 years experience with Raiser’s Edge strongly preferred, experience with NXT preferred.
- Proficiency in Microsoft Office: Word, Excel, Outlook, Teams and experience with ImportOmatic and PaperSave preferred.
- Excellent research, planning, conceptual, and strategic thinking skills.
- Strong interpersonal, organizational and communications skills; must be comfortable in a highly collaborative team environment.
- Ability to work independently under deadline, manage multiple projects, and maintain a professional work style.
- Must possess excellent judgement with confidential and sensitive data.
- Available to work some evenings and weekend events as needed.
- Ability to work and interact well with individuals (staff, volunteers, participants, donors, and the public) from a variety of socioeconomic backgrounds in a culturally diverse environment.
- Interest in hunger or food issues is a plus.
- Bachelor’s degree or equivalent experience required.
Salary: Grade 6 $65,386.46 to $ 96,156.68
Benefits: Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Environment: Standard office / currently remote
Finger Dexterity: Requires typing on standard computer.
Talking: Ability to speak on phone and video calls.
Hearing: Able to hear average or normal conversations and receive ordinary information.
Repetitive Motions: Frequent and regular movements using the wrists, hands, and fingers.
Average Visual Abilities: Average, ordinary, visual acuity necessary to view computer screens and documents.
Physical Strength: No physical strength requirement.
COMMUNICATION AND COGNITIVE REQUIREMENTS
Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to interpret instructions.
Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios and percentages, and to draw and interpret graphs.
Language Ability: Fluency in English. Demonstrated excellence in writing and editing.
The San Francisco-Marin Food Bank is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
How To Apply