Digital Access and Training Program Director

Join Community Living Campaign (CLC) in charting a new path for what it means to age in community in San Francisco. CLC’s mission is to ensure older adults and adults with disabilities can age and thrive in their own homes and neighborhoods. We believe digital inclusion and equity are increasingly essential to building connected communities where neighbors can affirm, support, and challenge each other to act powerfully, both individually and together.

Through CLC’s programs and activities, we advocate for technology inclusion and equity for older adults and persons with disabilities, providing a continuum of services including digital literacy training and programming. CLC has fifteen years of experience and insights in serving and engaging older adults and people with disabilities, including our core Neighborhood Tech Connect Program and backbone activities in support of the San Francisco Tech Council, the Dignity Fund Coalition and the Work Matters Collaborative.

We are seeking a committed Digital Inclusion and Equity Program Director to lead our Neighborhood Tech Connect programs. Responsibilities include:

• Manage and support a talented team who actively provide coordinated delivery of devices, training, programming through various means, including in-person and virtual services in English, Chinese and Spanish.
• Work to understand and implement the organization’s broader digital inclusion and equity strategies within San Francisco, including supporting productive relationships with local service partners and main funders like the City and County of San Francisco.
• Promote NTC Program activities through a range of marketing and communication efforts.
• Lead efforts to collect, synthesize and report on the program’s success measures in collaboration with senior leadership
• Work closely with other program directors to develop opportunities for CLC participants to find connection with others across multiple CLC’s service offerings supported with digital access and support.
• Assist the development of new strategies and funding proposals to grow support for the NTC Program and its efforts that engage older adults and people with disabilities directly as well as with organizational partners.

Responsibilities

Strategy and Planning

• Work with CLC leadership and program staff to develop and implement an overall short- and long-term digital inclusion and equity plan for CLC and its neighborhoods, focused on older adults and people with disabilities
• Contribute to detailed plans for budgets, timelines, reporting, and other project management tools, including programming and training schedules
• Regularly collaborate with CLC leadership on program planning, best practices, and overall management of CLC’s Tech-related Programs.
• Center diversity, equity, inclusion and belonging in the further development of the NTC Program and related advocacy efforts.

Team Leadership

• Provide overall direction and support for an existing and talented team of trainers, device lending coordinators and inclusion specialists.
• Periodically assesse team needs and promotes in-service training, role changes, hiring, or other team development

Program Delivery

• Supervise program delivery, communications, and invoicing
• Develop local partner sites for in-person and online training
• Collaborate with coalitions of local partners who help work toward digital inclusion and equity, including the San Francisco Tech Council.
• Build a growing base of appreciative and committed participants through the successful operation of training and events at partner sitesPromote the program to media outlets, elected officials, corporations and other potential funders

Metrics and Reporting

• Ensure that program outcomes are achieved and that CLC’s NTC Program survey instruments are deployed
• Help communicate program successes on a regular basis to funders and CLC supporters and participants.

Fundraising

• Assist the leadership team in preparing for a contract proposal to the Dept. of Aging and Adult Services to continue and to expand the NTC Program.
• Work with the CLC leadership team to identify and provide supplementary for other fundraising opportunities and collaborate to ensure relevant funding proposals are submitted in a timely and accurate manner

Qualifications

• A minimum of 5 years of prior experience managing programs and teams
• Background in technology training design and delivery
• Strong organizational skills, including ability to plan for, implement, track, and evaluate participation in those programs
• Managing and leading people and learning the strengths and weaknesses of a team to put people in a position to succeed
• High degree of technical literacy using CRM databases, Google apps, and Microsoft Office applications, as well as (or including) project management/collaborative tools
• Strong writing skills and the ability to communicate effectively to internal and external stakeholders.
• Proven experience managing a complex workload within the time available.
• A self-starter, comfortable with operating both at a strategic and an operational level
• Fluency in a second language a plus, especially Cantonese, Mandarin, Spanish or Tagalog
• Professional experience working with diverse communities older adults and people with disabilities a plus
• Applicants need to live in San Francisco, California or within a one-hour commute to San Francisco.

Community Living Campaign is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce that is representative, at all job levels, of the neighborhoods in which we work. Older adults, people with disabilities, Black and other people of color, LGBTQ+, and other candidates who contribute to this diversity are strongly encouraged to apply. To be considered, please submit your resume and cover letter expressing your interest and appropriate fit for this new role. Applicants should submit materials to: jobs@sfcommunityliving.org.