Client Services Associate – Full Time – Stamford – Bilingual – $18.50

Community Health Center, Inc. (CHC) with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

The Client Services Associate will work closely with clients and medical professionals while utilizing great customer service skills; multi-task while professionally answering our busy phone system, greet, and schedule patients. They will consistently demonstrate proficient data entry skills, utilize knowledge of insurance billing and self pay collections, maintain confidentiality in a professional manner, demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

Responsibilities:

• Answers and coordinates phone calls including
  • Script usage
  • Language Line
  • Paging system
  • Transferring calls
  • ATC queue
  • Patient Account queue
  • Nurse Triage queue
  • Appropriately Recording Telephone encounters via ECW system
• Obtain Medical release as needed for patient requested forms
• Confirm appointments with patients
• Verify insurances
• Complete knowledge of eCw including:
  • Updating pharmacy information for patients
  • Faxing info from eCw
  • Managing Recalls via eCw
  • Obtain and Scan required documents into eCw
• Complete knowledge of Centricity including:
  • Register clients with all required fields
  • Update client information
  • Print profiles, Schedules, and recall lists
  • Place patients on recall list, take patients off, and attach appointments
  • Open Daily Batch
  • Post Payments
  • Balance out end of day for personal batch
  • Case Creation
• Payment management
  • Use of Credit card machine, including end of day reporting
  • Balance out end of day
• Client Schedules
  • Respond appropriately to agitated patients
  • Review Schedules daily to ensure accuracy and fill appointment opportunities
• May perform other duties and responsibilities as necessary

Required Skills and Education

• Associates degree REQUIRED

• Bilingual in Spanish REQUIRED

• Experience in a Call Center or other busy phone system

• Electronic appointment scheduling experience

• Strong customer service experience