Chief Operating Officer (COO)

Chief Operating Officer (COO)

Chief Operating Officer (COO) 150 150 cschaeffler@fountainhouse.org
Fountain House
Published
June 23, 2021
Location
New York
Job Type
Contact Name (not public)
Clare Schaeffler
Main Phone
2125820340

Description

POSITION SUMMARY

As Fountain House’s team embarks on the implementation of its strategic plan, the organization is seeking its first Chief Operating Officer. As COO, you will have a huge opportunity to drive significant social impact by co-designing and strategically deploying the operational infrastructure required for committed staff and members to thrive as Fountain House transforms itself.

In close partnership with the CEO, you will be charged with: facilitating change and growth across Fountain House; and nurturing an aligned, integrated and accountable culture. You will drive investments in efficient, integrated systems (management, people, technology, etc.) and processes that support the diverse mission delivery needs of Fountain House America and Fountain House New York. You will oversee direct and indirect programming (Fountain House Clubhouse Network, Fountain House New York) as well as functional teams (human capital, finance, technology, legal/contracting/risk/compliance) while the CEO will oversee fundraising as well as the indirect impact activities including: external affairs and the future, a 501(c)4 advocacy arm; research and knowledge; and innovation.

With a deep commitment to the Fountain House’s mission, vision and goals, you must be a collaborative builder of trust, culture and bridges who brings outstanding leadership, hands-on management, communication, and relationship-building skills. You ideally have a proven track record translating strategic plans into reality through thoughtful investments in people and systems in a complex (multi-unit/program), mission-driven organization. ESSENTIAL DUTIES AND RESPONSIBILITIES

·        Collaborate as a thought partner with the CEO, board, direct reports and other colleagues to set and articulate organizational vision as well as short-, medium- and long-term objectives.

·        Translate Fountain House’s strategy into clear organization-wide goals and operating plans; partner with departments to cascade their goals, creating consistency and alignment.

·        Co-design robust resource allocation, operational and financial processes that support Fountain House New York and Fountain House America’s budgeting, forecasting and reporting needs.

·        Partner with the CEO and Chief People Officer to attract and retain a passionate, high-performance team.

·        Promote an organizational culture of inclusion, excellence, adaptability, efficiency, continuous improvement, effective decision-making and innovation.

·        Oversee legal, contractual, insurance and risk efforts, initially with external partners and counsel.

  • Establish and lead execution of a multi-year technology infrastructure strategy, partnering to evaluate, select, (re)design, test, and implement scalable technologies and systems.
  • Establish and oversee establish equitable facilities operating policies and procedures.

·        Adhere to organizational, federal, state, and local business requirements, enforcing compliance and taking action when necessary. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

·        Demonstrated experience in nonprofit operations.

·        Passion for Fountain House’s mission and goals.

·        Exceptional written, oral, and interpersonal skills, able to engage people at all levels of an organization, program participants and external stakeholders/partners.

·        A collaborative, authentic partnership style, able to ensure diverse perspectives are heard and ideas from all levels of an organization are championed.

·        Sound judgment, confidence, and humility as both a thought-partner and hands-on decision-maker

·        Resolve, focus, kindness, integrity, and discipline.

·        Ability to travel 20%. REQUIRED AND PREFERRED EDUCATION, EXPERIENCE, AND CREDENTIALS

·       A minimum of a bachelor’s degree required.

·       10+ years at the COO level or executive level experience.

·       Excellent communication skills.

·       Project Management skills and experience setting and managing organizational KPIs.

·       Significant operational leadership experience within a complex, multi-site and mission-driven business, social enterprise or nonprofit, ideally with relevant program/regulatory understanding.

·       A track record of achievement and learning that combines many of the following:

    • Translating an ambitious growth strategy into disciplined operating plans, goals and metrics/KPIs (ideally with multiple program levers such as direct service, advocacy, etc.);
    • Setting clear priorities as well as guiding investments in people, processes and systems.
    • Mentoring and leading a high-performing team comprised of both program and functional experts (finance, human capital, technology, legal);
    • Developing disciplined analysis and decision-making to serve multiple departments, programs or entities.
    • Resolving operational challenges while anticipating, and building, the functional and analytical infrastructure needed for growth.
    • Managing and communicating change, and driving accountability, in ways that honor an organization’s rich history and builds adaptive approaches for the future; and
    • Nurturing a culture of belonging and inclusion.

Fountain House is committed to Race, Equity, Diversity, and Inclusion (REDI). An Equal Opportunity Employer, Fountain House encourages applicants of diverse backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. We actively work to increase the diversity of experience and perspectives on our team, and we want to hear from you. Remember, no one comes with the entire complement of skills, and no one is the perfect candidate, so do not let a lack of experience/skill in one specific area deter you from applying. Fountain House is committed to being a diverse and inclusive workplace. We are building our REDI Initiatives to identify inequities within our organization and develop policies and practices that advance race equity principles in our workplace and work.

How To Apply

Please apply to: FountainHouseCOO@viewcrestadvisors.com and remember to include cover letter, resume and salary requirements!