Chief Clinical Officer

Hospice of Santa Cruz County
September 12, 2018
Job Type
Contact Name (not public)
Human Resources
940 Disc Drive


Organizational Vision

Hospice of Santa Cruz County (HSCC) envisions a community where all people live and die with dignity. Since 1978, HSCC has honored the choices of individuals and families by providing exemplary end-of-life care and grief support services. As the county’s leading nonprofit provider of end-of-life care, the hospice program is enriched by community grief support, a children’s bereavement camp, transitional and palliative care services, pet companion and music therapy programs, hospice care for veterans, and end-of-life education and outreach. HSCC serves approximately 3,500 Santa Cruz County residents annually.

HSCC demonstrates our commitment to excellence through annual pillar goals and results focused on the patient experience, organizational culture, sustainability and innovation. We are accredited by the Accreditation Commission for Healthcare, or ACHC, a process which is genuinely patient-focused and demonstrates our agency’s dedication and commitment to a higher level of performance and patient care. Hospice of Santa Cruz County’s patients and families can be confident they are receiving the highest quality care.

Job Summary:

The Chief Clinical Officer (CCO) is responsible for the performance of patient care programs for Hospice care. Reporting to the Chief Executive Officer, the CCO develops and executes agency strategy, ensures exemplary clinical leadership, and maintains best practices in clinical care for all disciplines. In conjunction with the Chief Compliance Officer, the CCO ensures hospice program compliance with state, federal and accrediting organizations. The CCO also provides leadership in evaluating an interdisciplinary plan of care process, developing interdisciplinary policies and procedures, and responding to interdisciplinary QAPI issues.

We seek a dynamic and highly skilled Chief Clinical Officer to lead the organization’s clinical operations and uphold our 40-year mission of providing exemplary end-of-life care to our community. A skilled clinician with hospice & palliative care experience, the CCO has exceptional interpersonal skills to guide and support clinical leaders and the interdisciplinary teams. With exceptional patient care at the forefront, the CCO brings fiscal responsibility into planning and delivering high quality services. The ideal candidate is a strategic thinker and an equally skilled implementer.


PATIENT EXPERIENCE: Provides the very best care with consistency and compassion. Strives with our partners to create seamless and high-touch care to our community.

  1. Ensures quality and excellence in collaboration with the Director of Patient Services & Quality
  2. Supports comprehensive agency quality assessment development and planning; ensures performance improvement through measurable outcomes in clinical practice
    3. Ensures regulatory compliance is valued, understood and incorporated in clinical best practices
  3. Directly supervises and works collaboratively with Director of Patient Services & Quality to develop and implement QAPI programs within clinical practice and teams; provides compliance support to clinical leaders; actively supports review of UR monitors and assists development and implementation of corrective action plans
  4. In case of an on site survey, leads internal processes to address survey focus with support of Compliance Officer, Director of Patient Services & Quality and other staff, as needed
  5. Establishes appropriate systems and delegates accountability to monitor and ensure appropriate response to patient, family and community evaluations of services provided

CULTURE: Fosters a culture where ownership, teamwork and professional development align with the patient experience and our agency’s mission.

  1. Collaborates with team in establishing appropriate clinical staffing levels based on targeted benchmarks to ensure quality, financial stability, and consistency of staffing model
  2. Collaborates with the Director of Patient Services and Quality to define training needs for clinical staff and volunteers to promote best practice within each discipline; this includes active participation in the assessment, review and/or delivery of training material, as needed
  3. Ensures solid managerial skills and accountabilities are in place with clinical leadership team; coaches clinical leaders to manage employee issues based on human resources best practices
  4. Provides leadership/direction to RN, SW, CH, and HHA discipline specific department meetings
  5. In collaboration with HSCC leadership team, promotes a culture of excellence and service that ensures responsiveness and communicates professionalism and compassion to all customers (patients/families, staff, facility partners, physician partners, referral partners, community)
  6. Develops and utilizes statistical analysis in areas of agency, department and employee productivity and trends. Develops systems and reports to enhance clinical outcomes
  7. Directs oversight of Administrative On-Call (AOC) team, AOC training, scope and processes
  8. Creates and sustains professional community relationships to position HSCC for positive partnerships and recruitment efforts
  9. Serves as the Alternate Administrator during temporary absences and/or vacancies of the CEO/Administrator

SUSTAINABILITY: Ensures HSCC’s mission and long-term commitment to the community. Maintain a fiscal environment that supports the agency’s response to changes in health care and the needs of our community.

  1. Establishes accurate and clear clinical budgeting practices with CFO to ensure fiscal accountability
    2. Provides ongoing budgetary review and adjusts clinical operations as needed to meet fiscal targets
    3. Educates clinical leadership on financial methods, fiscal accountability and awareness
  2. Develops and monitors interdisciplinary strategy for improvement of appropriate economic indicators of sound practice i.e., productivity benchmarks
  3. Leads with CFO in establishing pharmacy and other provider relationships

INNOVATION: Delivers dynamic, visionary patient and family-centered care that adapts to the needs of our community.

  1. Provides strategic development and long range planning recommendations for program development
  2. Collaborates with Chief Strategy Officer on professional marketing/outreach efforts to ensure census targets and organizational goals are met
    3. Establishes staffing formulas to support future growth and expansion
    4. Demonstrates commitment to the ‘heart of hospice’ through leadership and participation in developing staff support and development opportunities



  • Bachelors degree in Healthcare field and/or business, Masters preferred
  • 8-10 years leadership experience in healthcare, hospice or end-of-life environment
  • In-depth knowledge of Federal, State, and local compliance, procedures/ regulations including Medicare Conditions of Participation for hospice organizations and legal operational requirements
  • Strong knowledge of ACHC compliance and regulatory requirements

Skills Required:

  • Transparent, high-integrity leadership style that motivates teams to do their best and highest work
  • Demonstrated leadership of management-level employees
  • A big picture, strategic thinker with a collaborative approach and a willingness to support the team to achieve organizational and personal goals
  • Strong and effective written, oral and active listening communication skills. Skilled at communicating with and relating to staff, patients and families, volunteers, contracted vendors and consultants, and the general public
  • Strong and established professional boundaries
  • Ability to self-start and inspire motivation and achievements in others
  • Well rounded knowledge of sound business practices within healthcare setting
  • Strong organizational skills for effective follow-through

Certifications, Licenses, Registrations:

  • RN license in State of California (preferred) or LCSW

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