Case Manager

JOB SUMMARY

Responsible for ensuring that all program participants are provided with the services necessary to promote personal and economic independence, to have skills required to obtain, maintain, and retain permanent housing, and are living in well-maintained units.

 Current Openings in the Bronx and Brooklyn. 

ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS

• MUST BE FULLY VACCINATED AGAINST COVID 19
• Education: Bachelor’s Degree in human services or related field, Master’s Degree in Social Work preferred.  Extensive experience may be substituted for educational requirement.
• Experience: Two years’ experience working in a related field such as homelessness or housing
• Certificates or Licenses: Valid driver’s license
• Insurance: Valid automobile insurance
• Communication: Excellent verbal and written communication skills.  Proficiency in English required,
• Bi-lingual (Spanish) is a plus.
• Computer skills: Basic competency in MS Word, Excel, Outlook and the internet
• Math Skills: Ability to formulate simple financial budgets
• Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.)
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls
• Other Skills: Ability to relate to the underserved, homeless and disabled populations. Ability to work independently and as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details.

JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS

           These duties are essential and specific to the successful implementation of this position.

• Adheres to and enforces program regulations, policies, and procedures. Ensures that all clients are receiving quality services that are following the program requirements.
• Assists clients in developing an Independent Living Plan (ILP) by identifying needs and goals and evaluates client’s progress on short- and long-term goals.
• Provides information, referrals, counseling, crisis intervention, direct service, and advocacy services for all clients.
• Develops and maintains a resource network for referrals as related to the needs of the individuals being served in supervised programs. Collaborates with other service providers to assist clients in fulfilling ILP and program requirements.
• Assists clients with direct services such as current and projected client budget, current resume as appropriate, assistance with ADL skills, etc.
• Responsible for face-to-face meetings with clients.
• Inspects living space regularly as required by the program to assess clients ADL needs and program compliance to assist clients with maintaining housing.
• Limits and documents improper use of agency resources by clients such as unit damages, furniture, or appliances.
• Evaluates, documents, and informs the direct supervisor of physical plant needs of the housing unit and/or common areas.
• Completes discharge plans with clients.
• Submits all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI (housing logs, unit inspection sheets, progress notes, ILPs, authorization forms required by DSS, special projects, etc.). Maintains charts and files in an orderly fashion.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SECTION 2:  JOB-RELATED DUTIES – ALL STAFF

• Attendance and Punctuality: Punctual and regular attendance.
• Attitude and Courtesy: Is respectful and courteous to others, practices ability to cooperate.  Is attentive to the concerns, ideas, and issues expressed by others.  Shows consideration for and values the opinions of clients, other staff, and the general public.
• Communication: Uses appropriate internal and external, written and verbal communication skills.
• Confidentiality: Can be relied upon to maintain customer and agency confidentiality.
• Creativity and Innovation: Proposes creative ideas and seeks out better methods.
• Decision-making Skills: Demonstrates proper judgment and decision-making skills. Secures relevant information, appropriately identifies causes of problems, and takes or recommends appropriate course of action.
• Flexibility: Demonstrates a willingness to follow instructions and to perform duties outside of normal realm of his/her job description as requested by his or her supervisor.  Accept flexible work schedules and assignments as appropriate to meet the needs of the agency, its customers and clients.
• Fiscal Responsibility: Is careful with agency resources.  Use materials and equipment in a cost-effective manner.  Limits and documents improper use of agency resources.  Seeks cost containment and/or lower cost solutions.  Prevent loss of income to CHI as a result of vacancy loss, lost rental payments, and/or damages or failure to meet program milestones.
• Job Knowledge: Demonstrates understanding of the principles, methods, and processes needed to perform the job.
• Performance: Meets productivity standards.  Has the ability to implement and follow a project through to completion in a timely fashion.  Produce neat, accurate, and thorough work.  Can perform under pressure, within deadlines and has ability to work independently and to prioritize.  Can begin and complete tasks without assignment and repeated oversight.  Maintain charts and files in an orderly fashion.
• Professional Development: Shows ambition and interest in pursuing career development; expands on job-appropriate skills.
• Response to Supervision and Training: Listens effectively; seeks, accepts, and integrates into his/her daily routine constructive criticism, advice, and guidance.
• Reliability in Reporting: Submits all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI.  Information is accurate.
• Safety Practices: Knows and observes safe working conditions, maintains safe work practices, makes supervisor aware of any unsafe working conditions. Be comfortable with conducting room searches.
• Teamwork: Encourages, enhances, and contributes to group efforts for the betterment of the entire agency, assists as necessary.

Please visit our website to submit your resume/application.

https://www.communityhousing.org/about-us/careers/external-positions/