Associate Director of Parent Services

Children's Council of San Francisco
January 11, 2018
Job Type
Contact Name (not public)
Rory Noguchi
445 Church Street


About Children’s Council
Our mission at Children’s Council is to connect families to child care that meets their needs and work with parents, providers, and community partners to make quality child care and early education a reality for all children in our city.  Our team is committed to empowering parents with the information they need to make good decisions regarding child care and early education for their children. We also equip early educators with the expert resources they need to be better at what they do and simultaneously improve the quality of care that’s available in San Francisco.  We believe all children must have high quality care and early education that meets their unique needs because their long-term success depends on it.  If you are passionate about our mission, we want you on our team.


About Parent Services

As the largest contractor to the City of San Francisco’s Office of Early Care and Education (OECE), Children’s Council is a critical partner and implementer of San Francisco’s new Early Learning Scholarship system.  The Parent Services team represents the frontline of our services, assisting all families, regardless of income, to find child care.  For low-income and vulnerable families, this team is a gateway to our other services that match them with subsidized child care and families with special needs to other enhanced support services.  The tiered-support model we are implementing as part of the Early Learning Scholarship program includes additional follow-up support to targeted families who traditionally have the most difficulty finding affordable quality child care. To implement this new model, we are making changes to our parent services team and service model. The Associate Director will have a key role in, and accountability for successful implementation of, these changes, as well as ongoing reporting to local and state funders on our progress and learning.


About this Position
We are searching for a senior-level thought partner, implementer, staff manager/coach, accountability-holder and service innovator.  The Associate Director collaborates with the Director of Parent Services, directly supervises child care resource and referral staff, and acts as a liaison to other teams at Children’s Council to ensure coordinated service delivery.  This role is a high-impact position, so our ideal Associate Director candidate has strong technical, project management, organization and interpersonal skills, takes a proactive approach to solving problems, has a passion for responding to community needs, and is committed to continual program improvement and excellent customer service.


Key Responsibilities

Program Leadership and Management

  • Implement program activities aligned with contract requirements and internal annual workplan.
  • Oversee and support team of resource and referral staff and enhanced referral manager, including hiring, training, development and evaluation
  • Redesign workflows, manage expectations and coach staff to implement improvements to our service delivery model, including integration of Early Childhood Inclusion Services with the Resource and Referral team.
  • Assist the Director of Parent Services with ongoing development of systems and processes to ensure a responsive and integrated family support model
  • Ensure accountability for contractual obligations, including OECE Resource & Referral and SF3C, and California Department of Education contracts
  • Compile reports to funders and participate in the development and writing of grants for funding
  • Regularly share data trends and other feedback to keep organizational leadership informed and to drive program improvements with staff
  • Build and maintain relationships with community partners and funders to enhance and deepen the support to families
  • Represent and promote the organization at community meetings, workshops, and conferences
  • Maintains a high level of knowledge about all Children’s Council programs and public issues affecting child care

Cross Program Planning and Collaboration

  • Proactively plan and address system issues with staff and management across the organization to enhance support given to families, and ensure efficiencies and accountability in our work
  • Support implementation of changes to resource and referral database (NDS) and future data warehouse
  • Plan ongoing training for staff including reflective practice sessions, and coordinate trainings to be offered across the organization with Associate Director of Family Subsidy Services
  • In collaboration with the Communications Team, Strategic Innovations and Partnerships Manager, and Program Managers, contribute to the development and implementation of outreach plans and activities
  • As a member of the management team, actively contribute ideas and best thinking


Key Qualities

  • You have demonstrated experience moving initiatives from idea to implementation and/or managing systems change.
  • You’ve got a record of motivating staff to deliver high-quality, continuously improving services.
  • Your excellent people management skills are only outshined by your enviable project management skills.
  • No problems, just opportunities- You are a problem-solver extraordinaire.
  • You exude excellent customer service with your patience, integrity, creativity and flexibility.
  • Your communication and leadership skills have proven that you can keep everyone you work with engaged and moving towards your goals.
  • You take pride in your experience working with diverse and multilingual individuals and CBOs.
  • Data is your friend- you have demonstrable success with using data to inform your program improvements.
  • You are passionate about the work of non-profit organizations and the mission of Children’s Council.


Required Education & Qualifications

  • Bachelors’ degree in field of Human Development
  • Demonstrated excellent management and supervisory skills
  • Knowledge and demonstrated leadership in family support systems and issues faced by vulnerable families and children with special needs
  • Experience reporting on government contracts/grants
  • Commitment to developing a culture of experimentation with new approaches
  • Highly developed administrative and organizational skills
  • Available some evenings and weekends

How To Apply

Click HERE to apply. Please make sure to upload your cover letter, resume, and salary requirements in Word or PDF format when applying on ADP or you will not be considered for the position.


Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community.  We encourage candidates from a wide range of backgrounds to apply.  Individuals seeking employment at Children’s Council are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  

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